operation manager

YI PIN XIANG DINING PTE. LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A dining establishment in Singapore seeks an Operations Manager to oversee daily restaurant operations, ensuring efficiency and profitability. The role requires strong skills in financial management, team leadership, and customer service. Candidates should have experience in developing operational policies and fostering a positive workplace culture. This position offers a key opportunity to enhance guest satisfaction and drive business growth through effective management practices.

Qualifications

• Experience in managing restaurant operations with a focus on profitability.
• Strong background in financial performance analysis and strategy execution.
• Proven ability to lead and develop a team in a fast-paced environment.

Responsibilities

• Oversee daily restaurant operations to ensure efficiency.
• Monitor financial performance and develop strategies for growth.
• Recruit and develop staff, fostering a positive work culture.
• Ensure high standards of guest service and satisfaction.
• Collaborate on marketing initiatives to increase brand visibility.

Skills

Operational management

Financial analysis

Team leadership

Customer service

Marketing collaboration

Job description

Operations Management

• Oversee daily restaurant operations to ensure smooth, efficient, and profitable service.
• Develop and implement operational policies and procedures to maintain quality and consistency.
• Monitor inventory, ordering, and supplier relationships to minimize waste and control costs.
• Ensure compliance with food safety, sanitation, and occupational health standards.
• Manage maintenance of facilities and equipment to ensure functionality and safety.

Financial Management

• Monitor and analyze financial performance (P&L statements, budgets, sales reports).
• Develop and execute strategies to achieve revenue, cost, and profit targets.
• Control labor costs and optimize staffing levels to align with business needs.
• Forecast demand and prepare budgets for operations and marketing initiatives.

Team Leadership & Human Resources

• Recruit, train, and develop restaurant management and staff teams.
• Set performance standards and conduct regular evaluations.
• Foster a positive, team-oriented work environment that promotes employee engagement and retention.
• Handle employee relations, scheduling, and disciplinary actions when necessary.

Customer Experience

• Ensure a consistently high standard of guest service and satisfaction.
• Respond promptly to customer feedback and resolve issues effectively.
• Maintain brand reputation by ensuring compliance with company service standards.

Marketing & Business Development

• Collaborate with marketing teams to execute local promotions and campaigns.
• Analyze market trends and customer feedback to identify growth opportunities.
• Engage with the community and local organizations to build brand visibility.