Operation Manager

WENET SGP PRIVATE LIMITED; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A leading consulting firm in Singapore seeks an Operations Manager to drive operational excellence and enhance business growth. The ideal candidate will have over 8 years of experience in operations, strong leadership skills, and proficiency with project management tools. Responsibilities include developing operational strategies, managing client engagements, and optimizing financial resources to ensure service excellence. This position offers great opportunities for professional development.

Qualifications

• 8 years in operations, preferably in consulting/professional services.
• Proven track record in process improvement and team leadership.
• Knowledge of Lean, Six Sigma, or Agile methodologies is a plus.

Responsibilities

• Develop and implement operational strategies aligned with the company’s goals.
• Oversee consulting project execution for timely delivery.
• Conduct performance reviews and workforce planning.

Skills

Analytical skills

Problem-solving

Communication

Stakeholder management

Leadership

Education

Bachelor's / Master in Business Administration

Tools

Ms Project

Asana

Trello

Job description

Job Description

1. Operational Leadership & Strategy

• Develop and implement operational strategies aligned with the company’s goals.
• Streamline workflows, policies, and procedures to improve efficiency.
• Monitor KPIs and operational performance, recommending improvements.

2. Project & Client Delivery Management

• Oversee consulting project execution, ensuring timely and high-quality delivery.
• Coordinate between cross‑functional teams (consultants, HR, finance, IT).
• Manage client expectations and ensure service excellence.

3. Process Improvement & Compliance

• Identify bottlenecks and implement process enhancements.
• Ensure compliance with industry regulations and internal policies.
• Leverage technology (e.g., ERP, CRM) to automate and optimize operations.

4. Team Management & Development

• Lead, mentor, and develop the operations team.
• Foster a high-performance culture with accountability and continuous learning.
• Conduct performance reviews and workforce planning.

5. Financial & Resource Optimization

• Manage budgets, cost control, and resource allocation.
• Negotiate with vendors and optimize procurement processes.
• Analyze financial reports to drive cost‑efficiency.

6. Business Growth Support

• Collaborate with leadership on business expansion strategies.
• Support proposal development and client engagement initiatives.
• Identify new operational opportunities to enhance profitability.

Requirements

• 1. Bachelor's / Master in Business Administration, Operations Management or related field.
• 2. 8 years in operations, preferable in consulting/ professional services.
• 3. Proven track record in process improvement and team leadership.
• 4. Strong analytical, problem‑solving and decision‑making abilities.
• 5. Excellent communication and stakeholder management.
• 6. Profeciency in project management tools (e.g. Ms Project, Asana, Trello).
• 7. Knowledge of Lean, Six Sigma, or Agile methodologies is a plus.