Operation Executive (Ticketing)

Marina Bay Sands; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading integrated resort in Singapore is seeking a candidate for the Ticketing Operations Team to manage event ticketing and enhance guest experiences. Responsibilities include coordinating with stakeholders, configuring ticket access, and generating performance reports. No prior experience required, and training will be provided. Ideal candidates are organized, communicative, and comfortable working in a fast-paced environment.

Qualifications

• Comfortable working in a fast-paced environment.
• Ability to manage multiple stakeholders, both internal and external.
• Independent, self-motivated and a team player.

Responsibilities

• Coordinate with stakeholders to prepare for ticket sales.
• Own end-to-end set up of events within the ticketing system.
• Generate regular reports to monitor trends and performance metrics.

Skills

Excellent written and verbal communication skills

Ability to handle stress

Well-versed in Microsoft Office applications

Meticulous and well organized

Keen interest in data analysis

Education

Diploma / Degree in Business Administration, Events Management, Hospitality

Job description

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

The Ticketing Operations Team at Marina Bay Sands plays a pivotal role in delivering exceptional guest experiences through seamless execution of ticketed attractions and events.

Structured into two synergistic sub-teams that bring specialized expertise while working in unison to ensure operational excellence across all ticketing touchpoints.

Event Ticketing Services Team focuses on defining ticketing requirements, optimizing sales strategies and leveraging data insights to enhance both operational efficiency and overall customer journey.

Event Ticketing Systems Team oversees the technical backbone of our ticketing system, driving continuous enhancements and ensuring robust, reliable performance to support business needs.

Stakeholders Management

Coordinate with internal and external stakeholders to prepare for ticket sales, ensuring alignment and prepare for upcoming events.

Drive effective communications and coordination across multiple stakeholders to manage timelines and deliver on concurrent event requirements with precision.

Tickets and Access Configuration

Own the end-to-end set up of events within the ticketing system, including seat inventory management, pricing configuration for current and future ticket builds.

Configure and optimize access control system to ensure secure, efficient and seamless entry operations across all venues.

Perform thorough checks to ensure accuracy and functionality of ticket configurations prior to deployment.

Collaborate with relevant teams to troubleshoot and resolve any issues related to ticket set up.

Conduct User Acceptance Testing (UAT) to validate system changes and ensure they meet business requirements.

Develop and maintain clear documentation, including Standard of Procedures (SOPs) and training guides, to support operational consistency and knowledge.

Support ad-hoc tasks and projects assigned, contributing to the continuous improvement.

Reporting and Data Analysis

Generating regular reports – daily, weekly and monthly, as required by the business to monitor trends and performance metrics.

Prepare comprehensive reports including post-event reviews, ticket sales summaries and analytics to support business insights and decision-making.

Ensure data integrity and accuracy by maintaining up-to-date and reliable records of event sales and ticketing performance.

Job Requirements

Education & Certification

Diploma / Degree in Business Administration, Events Management, Hospitality, or related field preferred

Experience

No experience required as training will be provided

Other Prerequisites

Comfortable working in a fast-paced environment and ability to handle stress

Able to manage multiple stakeholders, both internal and external

Meticulous and well organized

Excellent written and verbal communication skills

Well verse in Microsoft Office applications

Independent, self-motivated and team player

Keen interest in data analysis, knowledge of systems integration and project management will be a bonus.

Comfortable to work extended hours during event days and rotational shifts (including weekday evenings, weekends and public holidays).

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.