Operation Executive - Singapore

Discova; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A travel company in Singapore is looking for an Operations Executive to join their team. The successful candidate will ensure operational standards, enhance customer satisfaction, and directly engage with local suppliers. Ideally, candidates should have a degree in tourism and hospitality, and experience in a DMC or tour operator. Strong organizational and communication skills are essential. This role offers a chance to thrive in a diverse and inclusive workplace.

Benefits

Diverse and inclusive workplace

Opportunity for personal growth

Qualifications

• Experience in a DMC or tour operator is an advantage.
• Good command of both written and spoken English.
• An understanding and belief in Responsible Tourism is desirable.

Responsibilities

• Book and operate tours with accuracy within budget.
• Follow Discova One-Best-Ways processes consistently.
• Build strong relationships with suppliers.
• Cooperate with various teams for seamless operations.
• Solve on-ground situations with initiative.

Skills

Organisational skills

Communication skills

Problem solving

Education

Bachelor Degree in tourism and hospitality

Job description

Opportunity

As a member of the Operations team, the Operations Executive plays a key role to ensure that Discova meets and exceeds its goals and operates successfully. The Operations Executive will work in partnership with Operations Team Leader to execute the operational standards and requirements that will drive customer satisfaction and productivity. This will involve the delivery of best-in-class service and memorable local experiences for the customer.

Responsibilities

• Book and operate tours with accuracy within budget.
• Consistently follow Discova One-Best-Ways (OBWs) processes / procedures / systems across the accounts handled.
• Make strong relationships with suppliers.
• Effectively cooperate with Tour Guides, Product, Sales, Reservation, Customer Experience and Suppliers for seamless daily operations and overall service improvements.
• Solve on the ground situations with initiative within agreed process.
• Be customer oriented and help improve satisfaction as well as Net Promoter Score.

About You

The Essentials

• A Bachelor Degree or a degree in tourism and hospitality is an advantage.
• Experience in a DMC or tour operator is an advantage.
• Good command of both written and spoken English.
• An understanding and belief in Responsible Tourism is desirable.

The Attributes

• Excellent organisational skills with the ability to be flexible and implementing change when needed.
• Strong communication skills, both written and verbal across a variety of cultures to a diverse range of people (customers, suppliers, team members, leaders).
• Highly motivated, self-starter prepared to do whatever it takes to succeed.
• High attention to detail.
• Able to work under pressure and juggle multiple tasks and able to work outside office hours when required.
• Solution focused and great at problem solving.
• Able to work independently and within a team assisting team members to help everyone achieve results.
• Personally aligned with Discova’s company purpose and values.

About Us

As a DMC with 95% local staff, we pride ourselves on being a diverse and inclusive workplace where our people can thrive as their most authentic selves. These values are intrinsic to Discova’s DNA as a company, and we are committed to an equitable workplace for all our employees regardless of gender identity, ethnicity, disability or sexual orientation. We welcome you to our family as you are and who you are.