OpenText ECM Functional Consultant

Xcellink Pte Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A technology consulting firm in Singapore is seeking a Functional Consultant to lead the delivery of OpenText ECM solutions. Responsibilities include client engagement, functional specifications, and customization of OpenText modules. The ideal candidate has proven experience in ECM solutions and strong problem-solving skills, with the ability to manage multiple projects and priorities. Relevant security clearance in Singapore is required.

Qualifications

• Experience with client engagement, requirements gathering, and solution documentation.
• Ability to work on projects requiring Security Cat 2 clearance in Singapore.
• Strong problem-solving skills and ability to manage multiple priorities.

Responsibilities

• Lead the end-to-end functional design and delivery of OpenText ECM solutions.
• Configure and customize OpenText modules including metadata models and workflows.
• Provide advanced troubleshooting and performance optimization for OpenText solutions.

Skills

Proven experience as a Functional Consultant in OpenText ECM solutions

Strong understanding of ECM concepts

Client engagement skills

Strong problem-solving skills

Job description

Responsibilities

• Lead the end-to-end functional design and delivery of OpenText Enterprise Content Management (ECM) solutions, ensuring compliance with project scope, timelines, and quality standards.
• Facilitate client workshops to elicit detailed business requirements, process flows, and functional needs.
• Translate business requirements into clear functional specifications, use cases, and solution designs.
• Configure and customize OpenText modules (e.g., Content Server, Extended ECM, Documentum) including metadata models, workflows, permissions, and integrations.
• Design and implement document lifecycle management, access controls, and retention policies in alignment with regulatory and security requirements.
• Conduct functional testing, user acceptance testing (UAT) support, and solution validation to ensure system functionality meets business objectives.
• Provide advanced troubleshooting and performance optimization for OpenText solutions, working closely with technical teams on defect resolution and system enhancements.
• Prepare functional documentation, training materials, and operational guides for business users and administrators.
• Mentor and guide junior consultants, assigning tasks and monitoring progress in functional workstreams.
• Coordinate with project managers, technical leads, and stakeholders to ensure smooth project delivery and issue resolution.
• Stay current on OpenText product updates, security compliance requirements, and ECM best practices, advising clients on potential improvements.

Qualifications

• Proven experience as a Functional Consultant in OpenText ECM solutions.

• Strong understanding of ECM concepts, workflows, metadata management, and integration patterns.
• Experience with client engagement, requirements gathering, and solution documentation.
• Ability to work on projects requiring Security Cat 2 clearance in Singapore.
• Strong problem-solving skills and ability to manage multiple priorities.