Onsite IT Support Engineer

Antalpha; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading fintech firm in Singapore is seeking an experienced IT Support professional to provide technical support and manage IT operations. Responsibilities include daily maintenance and troubleshooting of hardware, software, and network systems. The ideal candidate has a Bachelor's degree in Information Technology, a minimum of 3 years' experience, and is familiar with Windows, macOS, and Linux environments. Strong communication skills and a proactive approach are essential for success in this role.

Qualifications

• Minimum 3 years of experience in IT support/operations.
• Understanding of enterprise network architecture.
• Ability to work in a resource-limited environment.

Responsibilities

• Provide daily maintenance and technical support for office hardware and software.
• Troubleshoot user issues to maintain a stable environment.
• Manage OS licenses, office software, and antivirus tools.
• Optimize and troubleshoot network environments.
• Establish and enforce IT asset management policies.

Skills

IT support

Windows administration

macOS administration

Linux administration

Network troubleshooting

Communication

Team collaboration

Education

Bachelor's degree in Information Technology or related fields

Tools

Antivirus tools

Network devices

Job description

Antalpha (NASDAQ: ANTA) is a leading fintech company specializing in providing financing, technology and risk management solutions to institutions in the digital asset industry. Antalpha offers Bitcoin supply chain and margin loans through the Antalpha Prime technology platform, which allows customers to originate and manage their digital assets loans, as well as monitor collateral positions with near real‑time data.

Job Responsibilities

1. Onsite IT Support

• Provide daily maintenance and technical support for office endpoint hardware and software (PC, Mac, laptops, printers, meeting room devices).
• Troubleshoot user issues, perform fault diagnosis and system recovery to maintain a stable and efficient office environment.
• Handle onboarding/offboarding tasks including device issuance, account setup, permission configuration, and asset recovery.

2. Software Operations & Maintenance

• Manage OS licenses, office software, antivirus tools and other authorized applications.
• Perform software installation, upgrades, configuration, compatibility checks, and ongoing maintenance.
• Conduct regular system inspections, patch updates, user account and permission reviews to ensure system security and stability.
• Assist users in resolving software-related issues and anomalies.

3. Network Management

• Participate in deployment and maintenance of network equipment such as switches, routers, VPN gateways and firewalls.
• Optimize and troubleshoot LAN, Wi‑Fi, and remote access environments.
• Work with network service providers to ensure stable and secure network operations.

4. Hardware Maintenance

• Manage selection, procurement, deployment, and maintenance of office hardware including computers, printers, scanners, projectors, and meeting systems.
• Maintain hardware inventory and management processes, conduct regular equipment checks, and optimize hardware utilization.
• Establish procedures for hardware usage and decommissioning to reduce maintenance costs.

5. IT Asset Management

• Establish and enforce IT asset management policies and workflows.
• Handle registration, warehousing, allocation, transfer, disposal, and periodic inventory of hardware/software assets.
• Analyze asset usage and provide recommendations for procurement and upgrades.

6. Project Management

• Lead or participate in IT infrastructure projects such as new office IT setup, system upgrades, and improvements.
• Develop project plans, coordinate internal and external resources, and ensure on‑time and high‑quality delivery.

7. Process Optimization & Documentation

• Review and optimize IT operational workflows; develop standardized SOPs and emergency response plans.
• Maintain and enhance IT documentation and knowledge base; promote automation and intelligent operations.

Job Requirements

• Information Technology, or related fields preferred.
• Minimum 3 years of experience in IT support/operations; familiar with Windows, macOS, and Linux administration.
• Good understanding of enterprise network architecture; capable of basic configuration and troubleshooting of switches, routers, and VPN solutions.
• Strong communication and service mindset with the ability to respond and resolve issues quickly.
• Strong hands‑on capability and able to work independently in a resource‑limited environment.
• Proactive, responsible, and a strong team player.