Online Store Sales Operations (5 days / $2800 / Paya Lebar)

KING SEARCH PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading e-commerce company in Singapore seeks a Sales Operations Staff to ensure the efficient functioning of the online store. Responsibilities include processing orders, coordinating deliveries, and addressing customer inquiries. The ideal candidate should have strong organizational skills, proficiency in MS Office, and excellent communication abilities. This role is essential for maintaining high customer satisfaction and compliance with company policies.

Qualifications

• Strong organizational and time-management skills.
• Proficiency in Microsoft Excel, Microsoft Word, and Outlook.
• Excellent written and verbal communication skills.

Responsibilities

• Perform credit checks to ensure customers do not have bad credit ratings.
• Coordinate with internal teams and customers for timely order dispatch.
• Respond to customer inquiries regarding orders and products.

Skills

Strong organizational skills

Proficiency in Microsoft Excel

Excellent written and verbal communication skills

Ability to multitask

Tools

Microsoft Word

Outlook

Job description

Job Summary

The Sales Operations Staff plays a pivotal role in ensuring the efficient and seamless functioning of the online store. This includes processing orders, coordinating with internal teams, and handling customer inquiries. The role requires a proactive individual with attention to detail and a strong customer support skills.

Key Responsibilities

Order Fulfillment

Performs credit checks to ensure customers does not have bad credit rating Process and verify customers’ orders promptly. Coordinate with internal teams and customers to ensure timely order dispatch and delivery. Eg. Hardware delivery, installation of fibre broadband Monitor order statuses and resolve delays or issues.

Customer Support

Respond to customer inquiries via email or phone regarding orders, products, or general queries. Handle complaints and post sales enquiries efficiently while maintaining high customer satisfaction.

Compliance

Ensure adherence to company policies, online shop’s guidelines, and legal requirements.

Qualifications

Skills and Competencies

Strong organizational and time-management skills. Proficiency in Microsoft excel, Microsoft word, Outlook. Need to learn how to use company’s internal systems. Excellent written and verbal communication skills. Ability to multitask and adapt to a fast-paced environment.