Online Store Sales Operations (5 days / $2800 / Paya Lebar)

King Search Pte. Ltd.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A company specialized in sales operations in Singapore seeks a Sales Operations Staff to ensure efficient online store functioning. Responsibilities include processing orders, coordinating with teams, and handling customer inquiries. Candidates should have strong organizational skills, proficiency in Microsoft Office, and excellent communication abilities. This role is perfect for proactive individuals looking to thrive in a fast-paced environment.

Qualifications

• Proficiency in Microsoft Excel, Word, Outlook.
• Ability to learn company’s internal systems.
• Excellent written and verbal communication skills.

Responsibilities

• Process and verify customer orders promptly.
• Respond to customer inquiries efficiently.
• Ensure adherence to company policies and legal requirements.
• Respond to customer inquiries via email or phone regarding orders.
• Handle complaints and post-sales inquiries efficiently.
• Ensure adherence to company policies and guidelines.

Skills

Strong organizational skills

Time-management skills

Microsoft Excel proficiency

Microsoft Word proficiency

Excellent communication skills

Multitasking abilities

Ability to multitask

Adaptability to fast-paced environment

Job description

Job Summary

The Sales Operations Staff plays a pivotal role in ensuring the efficient and seamless functioning of the online store. This includes processing orders, coordinating with internal teams, and handling customer inquiries. The role requires a proactive individual with attention to detail and a strong customer support skills.

Key Responsibilities

Order Fulfillment

Performs credit checks to ensure customers does not have bad credit rating Process and verify customers’ orders promptly. Coordinate with internal teams and customers to ensure timely order dispatch and delivery. Eg. Hardware delivery, installation of fibre broadband Monitor order statuses and resolve delays or issues.

Customer Support

Respond to customer inquiries via email or phone regarding orders, products, or general queries. Handle complaints and post sales enquiries efficiently while maintaining high customer satisfaction.

Compliance

Ensure adherence to company policies, online shop’s guidelines, and legal requirements.

Qualifications

Skills and Competencies

Strong organizational and time-management skills. Proficiency in Microsoft excel, Microsoft word, Outlook. Need to learn how to use company’s internal systems. Excellent written and verbal communication skills. Ability to multitask and adapt to a fast-paced environment.