OmniChannel Sustainability Sales Executive

PC DREAMS PRIVATE LIMITED; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading technology firm in Singapore is seeking an OmniChannel Sustainability Sales Executive to enhance customer engagement through sales of ICT devices. Responsibilities include educating customers on sustainability, managing buyback programs, and ensuring exceptional service. The ideal candidate will have a diploma or degree in business, strong retail experience, and proficiency in English and Chinese. A passion for eco-friendly practices is essential, and the role offers a monthly salary ranging from $1800 to $3000, with commission incentives.

Qualifications

• Experience in retail sales or e-commerce, ideally in consumer electronics.
• Knowledge of omnichannel retail operations, digital commerce, and social media engagement.
• Proficiency in digital tools for sales operations.

Responsibilities

• Educate customers on sustainability-driven purchases.
• Guide customers in selecting pre-owned and refurbished devices.
• Manage buyback transactions and customer inquiries.

Skills

Communication in English and Chinese

Customer service

Understanding of ICT devices

Strong understanding of buyback programs

Ability to adapt in a fast-paced environment

Sales and retail management

Passion for sustainability

Education

Diploma or Degree in Business, Sales, Retail Management or related field

Tools

Excel

Google Sheets

CRM systems

Job description

Roles & Responsibilities

Join the PC Dreams Group as an OmniChannel Sustainability Sales Executive and play a crucial role in driving our mission forward. As a key member of our team, you'll oversee all aspects within a specific category.

We seek a passionate individual with a good understanding of Information and Communications Technology (ICT) devices. You will be responsible for managing the sales and acquisition of devices, ensuring seamless operations and exceptional customer experiences.

1. Sustainability Advocacy and Brand Engagement

• Educate customers on sustainability-driven purchases, trade-ins, and buyback programs, promoting awareness of zero e-waste initiatives.
• Collaborate with the backend team to enhance buyback workflow and maintain competitive pricing strategies.
• Serve as the primary point of contact across retail and digital channels, delivering seamless customer experiences.
• Deliver exceptional service and maintain a presentable, well-organized shop to support brand management and ensure a high level of customer satisfaction.

2. Sales, Services & Product Advisory

• Guide customers in selecting pre-owned and refurbished electronic devices, ensuring informed and sustainable purchasing decisions.
• Handle inquiries on device upcycling, repair, and trade-in valuations across both physical stores and digital platforms.
• Manage buyback transactions, assisting customers in valuing and trading their used devices while ensuring alignment with pricing models.
• Manage receipt and documentation of incoming devices for trade-in, repair, care and warranty services.
• Maintain deep product knowledge and ensure operational compliance with ISO 9001 (Quality Management Systems) and ISO 27001 (Information Security Management Systems).

3. Digital & Social Media Sales Operations

• Utilize omnichannel strategies to engage customers via social media, messaging tools, e-commerce platforms, and marketplace listings.
• Facilitate buyback program promotions through digital campaigns and online engagement tools, ensuring visibility and accessibility.
• Oversee digital order fulfillment, coordinate logistics, and ensure smooth transactions across all retail channels.
• Track retail trends and buyback success metrics using data analytics to refine digital sales approaches and optimize product offerings.
• Leverage digital tools, including Excel, Google Sheets, messaging platforms, and CRM systems, to enhance operational efficiency and reporting.

Qualifications & experience

• Diploma or Degree in Business, Sales, Retail Management, or a related field.
• Experience in retail sales, e-commerce, or customer service, ideally within the consumer electronics sector.
• Strong understanding of buyback programs and their role in driving circular economy initiatives.
• Knowledge of omnichannel retail operations, including digital commerce and social media engagement.
• Ability to communicate with customers in English and Chinese is required due to customer demographic needs.
• Ability to ensure compliance with ISO 9001 & ISO 27001, maintaining quality standards and data security integrity.
• Understanding of local consumer behavior and purchasing trends.
• Proficiency in digital tools, such as Excel, Google Sheets, and messaging platforms, for sales operations.
• Passion for sustainability and commitment to promoting eco-friendly business practices.
• Excellent communication and interpersonal skills to engage customers and partners effectively.
• Ability to adapt to a fast-paced retail environment while delivering exceptional service.

Work Details

• Location : 200 Victoria Street, Bugis Junction, Singapore 188021
• Work Week : 6 days / week
• Work Hours : 11:00 AM – 8:00 PM

Salary

• Monthly : $1800 - $3000
• KPIs & OKRs driven commissions and incentives