Officer, Operations Analyst (Reference Data), Global Markets Operations

Bank of America; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading financial institution in Singapore is seeking an Associate for client data management tasks. The role includes reviewing and approving alterations to client information, resolving complex issues, and collaborating with internal teams to improve operations. Strong skills in research, communication, and proficiency in MS Office are essential. The ideal candidate will have a background in operations or corporate actions. Join a supportive environment to further your career and innovate in the finance sector.

Qualifications

• Experience in operations, corporate actions, or client data management.
• Understanding of operations processes and their implications.
• Ability to communicate with senior management.

Responsibilities

• Review and approve material changes to client data.
• Resolve complex problems and execute transactions.
• Participate in data cleanup initiatives and system upgrades.

Skills

Operations background

Strong research skills

Clear communication

MS Office proficiency

Reasoning and research skills

Independent work ability

Job description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in‑office culture with specific requirements for office‑based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

• Associate will be part of a team responsible for reviewing and approving material changes to client data
• Responsible for day‑to‑day resolution of complex problems and execution of complex transactions for the business unit, including research of internal and external sources
• Serve as a control point for key static changes (knowing and upholding currentpolicy) provided by internal users as well as third party vendors
• Coordinate implementation of new products/services, procedures & systems/hardware solutions for problems in operations environment
• Initiate projects & alternatives to improve operations efficiency, recommending client data changes across a variety of LOBs
• Provide statistical analysis & reports

• Receive inbound, electronic requests via a web‑based front end system to create new clients for the Bank of America enterprise and/or requests to change material fields on that client data
• Research, approve and/or reject new client or maintenance requests from external systems and business partners
• Participate in project work such as data cleanup initiatives and system deployment or upgrades
• Assist global production offices in client management including requests to create or maintenance legal entity data
• Maintain a business partner support Email box

• Must have a background in Operations, Corporate Actions, Client Data, Risk or Vendor Management
• Thorough understanding of business unit’s operations processes & implications on other groups w/in operations function
• Strong research skills and able to work independently
• Communicate clearly and comfortable speaking with Senior Management
• Knowledge acquired through increasingly responsible operations analysis work and OTJ training
• Strong written and verbal communication skills required
• Strong MS Office skills required
• Sound reasoning and research skills
• Applies knowledge in the research and execution of client data maintenance requests including name, address and coverage changes

Other Qualifications

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world