Officer, Guest Service

The Ascott Limited; Singapore; On-site; SGD 25,000 - 35,000; Full time

Job summary

A leading hospitality company in Singapore is seeking a Front Desk Assistant to assist residents with check-in and check-out procedures. Ideal candidates should have a passion for customer service, preferably with 1-2 years of experience in hospitality. This entry-level position offers flexible benefits, comprehensive medical coverage, and training opportunities.

Benefits

Flexible benefits with comprehensive medical coverage

Training and development opportunities

Subsidised rates at serviced residences

Wellness programmes

Qualifications

• 1-2 years of relevant work experience preferably in hospitality.
• Entry level candidates are welcomed to apply.
• Willingness to perform shifts.

Responsibilities

• Assist residents with check-in and check-out procedures.
• Manage residents’ accounts and apartment availability in the system.
• Respond to queries through walk-ins, emails, and calls.

Skills

Service-oriented

Ability to handle paperwork

Education

ITE or Diploma in Hospitality, Hotel Management

Job description

About Us

CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries.

Job Description

You will:

• Assist residents with check-in and check-out procedures
• Ensure all residents are attended to at the Front Desk
• Issue apartment access key cards
• Attend to and anticipate all residents' queries and needs
• Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
• Manage residents’ accounts, information and apartment availability in the system
• Perform simple bookkeeping
• Make and confirm reservations
• Assist with the onboarding process for new employees
• Respond to all queries through walk-ins, emails and calls and assist with requests
• Handle and record resident feedback and complaints, referring them to supervisors and managers
• Receive and convey messages to residents promptly
• Handle the safekeeping of cash and residents’ valuables and belongings
• Perform related tasks as assigned

Job Requirements

You have:

• 1-2 years of relevant work experience preferably in the hospitality industry
• Entry level candidates who have attained a ITE or Diploma in Hospitality, Hotel Management, or an equivalent qualification are welcomed to apply
• Service-oriented
• Passion in learning a variety of tasks, including handling paperwork
• Willingness to perform shifts

Benefits

• Flexible benefits with comprehensive medical coverage for self and family
• Training and development opportunities
• Subsidised rates at Ascott serviced residences-
• Strong advocate of staff volunteerism
• Wellness programmes

Closing Statement

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

Only shortlisted candidates will be notified.