Officer ETD Management Analyst

11112 Citibank, N.A. Singapore; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

A leading financial institution in Singapore is seeking a candidate for Trade Management within ETD Operations. Responsibilities include managing trade matching, allocation, and mitigating client impact from IT outages. The ideal candidate will have 1-3 years of experience in Operations, knowledge of Exchange Traded Derivatives, and excellent communication skills. This role requires a willingness to improve processes while providing exceptional service to clients.

Qualifications

• 1-3 years experience in Operations, preferably in ETD.
• Ability to influence change and implement process improvements.
• High level of client service with professionalism.

Responsibilities

• Manage ETD trade matching, allocation, and clearing.
• Handle T+1 exceptions and client queries.
• Monitor and escalate trading errors and unaccepted trades.

Skills

Knowledge of Exchange Traded Derivatives

Communication skills

Interpersonal skills

Problem-solving

Teamwork

Education

Bachelor’s Degree or equivalent experience

Tools

Futures systems

Exchange GUI

Clearing systems

Job description

Overview

The successful candidate will be reporting to the APAC Head of Exchange Traded Derivative Trade Management (ETD). The candidate will be responsible for timely management of ETD trade matching, allocation and clearing across a number of APAC Exchanges. This is the first touch area for all client and house trades within ETD Operations, so accuracy, timely risk management and diligent follow-up on root causes when trade flow failures arise are crucial. The successful candidate should be driven to learn quickly, become proficient in multiple market procedures, and be willing to challenge current processes and suggest improvements.

Key Responsibilities (Trade Management)

• Matching and allocation across APAC ETD markets (including exchange-facing markets: SFE, OSE, HK and SGX and broker markets e.g., Taiwan, Thailand, China, India, Malaysia)
• Management of T+1 exceptions including suspense and client query management
• Follow-up and escalation of IT outages to minimize client impact and repeat issues
• Participation in UAT and system rollout as required
• Work closely with various stakeholders (locally and globally): Client Services, House Middle Office, Front Office desk, Client Executives, etc., on trade flow/query/breaks
• Closely monitor and escalate to regional management any trading errors, missing allocations, unaccepted trades between Citi and third-party clearing brokers
• Perform Exchange Regulatory reporting (eg ASX DBOR, SGX PCS)
• Able to work shift arrangements

Qualifications

• Knowledge and experience of Exchange Traded Derivatives (ETD)
• Minimum 1 – 3 years of experience in Operations
• Preferably with good knowledge of key industry futures systems, Exchange GUI, Clearing system; GMI is a plus
• Excellent communication and interpersonal skills
• Team player who works well in a global and regional team environment
• Ability to influence change and implement process improvements
• Innovative in devising support solutions and improving processes
• High level of client service to both internal and external clients with utmost professionalism

Education

• Bachelor’s Degree/University degree or equivalent experience

Job Family Group

Operations - Transaction Services