Officer, Defects Management, Customer Service

City Serviced Offices Pte Ltd; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A prominent real estate company in Singapore is looking for an Officer in Defects Management, Customer Service. You will assist in managing defect rectification processes and ensuring customer satisfaction through quality inspections. The ideal candidate will have a minimum of 2-3 years in real estate and customer service, with strong communication skills and a customer-oriented mindset.

Qualifications

• Minimum 2 – 3 years in real estate and customer service.

Responsibilities

• Assist the Customer Service team in ensuring the handover kit is complete.
• Conduct quality inspection of units to identify defects.
• Ensure defects rectification completed within stipulated timeline.
• Assist in resolution of owners’ complaints arising from defects.

Skills

Good written and verbal communications skills

Good organizational and problem-solving skills

Customer oriented

Pleasant, energetic personality with positive attitude

Adaptable to new and changing situations

Education

Minimum ‘A’ Level/Diploma in Real Estate/Building

Job description

Officer, Defects Management, Customer Service

Responsibilities:

• Assist the Customer Service team in the liaison with main contractor on handover preparation by ensuring that the handover kit is complete on time with complete information.
• Conduct quality inspection of 100% of the units to identify defects for rectification, certify unit readiness for handover prior to Notice to Take Possession being served by ensuring that home units handed over to home buyers are in good condition.
• Ensure defects rectification completed within stipulated timeline by liaising with main contractor and owners on rectification works and arranging joint inspections with owners on completion where necessary.
• Assist in the resolution of owners’ complaints arising from defects and other area and ensure Owners’ complaints resolved satisfactorily.

Requirements:

• Minimum ‘A’ Level/Diploma in Real Estate/Building
• Minimum 2 – 3 years in real estate and customer service
• Good written and verbal communications skills
• Pleasant, energetic personality with positive attitude
• Good organizational and problem‑solving skills
• Customer oriented
• Adaptable to new and changing situations

City Developments Limited (CDL) is committed to fostering an inclusive culture that respects the diversity of its employees and stakeholders. As a signatory of the Employers Pledge for Fair Employment with TAFEP since 2008, CDL’s recruitment process adheres to strict guidelines on non‑discrimination and fairness, regardless of gender, ethnicity, religion, or age.

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