Officer / Customer Service Officer (Membership)

National Service Resort & Country Club; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A country club in Singapore is seeking a Customer Service Officer to manage membership inquiries and maintain records. The ideal candidate will have at least 1 year of experience in customer service and a strong team spirit. Responsibilities include processing membership applications and fees, and providing excellent service to members.

Qualifications

• At least 1 year working experience in Customer Service, Administrative works or Membership services.
• Service and people oriented with an interest to work in country club environment.

Responsibilities

• Handle membership enquiries via phone calls and emails.
• Input and maintain up-to-date membership records.
• Follow up and collect membership entrance fees.
• Process new membership applications and renewals.
• Handle security refunds and account credits.

Skills

Customer Service

Administrative Skills

Team Player

Job description

Officer / Customer Service Officer (Membership)

National Service Resort & Country Club – Changi

Responsibilities

1. Handle membership enquiries via phone calls and emails on daily basis.
2. Input and maintain up-to-date membership records, account status, members' particulars and account service requests received from members into CMS on a daily basis.
3. Follow up and collect membership entrance fee due from new applications and/or membership renewals. These include calling prospective members to close sales and remind expiring members to renew membership.
4. Activate and process new membership applications and/or membership renewals including preparing the membership package upon entrance fee payment made by members on a daily basis.
5. Process members’ application for suspension of membership due to medical reason, or absent membership due overseas work posting, study, etc.
6. Process security refund and/or account credit balance to members upon membership expiry or resignation.
7. Stand-in for and perform the duties at Membership Centre as and when necessary.
8. Any other ad-hoc assignment/project that may be assigned by HOD/Supervisor from time-to-time such as membership recruitment drive, Open House event, etc.

Qualifications

• At least 1 year working experience in Customer Service, Administrative works or Membership services.
• Service and people oriented with an interest to work in country club environment and a good team player.
• Candidates with more experience may be considered for Officer (Membership) position.