Officer, Admin and Operations (Transitional Shelter @ Jalan Tenteram)

AWWA LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local social service organization is seeking a candidate to manage day-to-day queries from shelter residents and provide operational support. Responsibilities include assisting with admissions, maintaining records, and ensuring the safety and compliance of the shelter environment. The ideal candidate should have excellent communication and organizational skills. This role is based in Singapore.

Responsibilities

• Handle day-to-day general queries from shelter residents.
• Assist in the admission of new shelter residents and discharge of graduating families.
• Attend to general enquiries on shelter from internal and external parties.
• Provide administrative and operational support in overall shelter operations.
• Collect statistics for monitoring and evaluation of activities and programmes of the shelter.
• Perform and assist in data entry for clients and operational records.
• Collect and maintain records of billings and payments from clients for shelter fees and utilities.
• Maintain records of shelter inventory and financial assistance.
• Support the maintenance of health, safety, and security of the shelter environment.
• Access shelter units for maintenance checks and perform minor repairs.
• Enforce shelter rules and conduct inspections for compliance.
• Manage general disputes that may occur between co-living shelter residents.
• Respond to incidents within shelter units and notify superiors.

Job description

Roles & Responsibilities

• Handle day-to-day general queries from shelter residents
• Assist in the admission of new shelter residents and discharge of graduating families.
• Attend to general enquiries on shelter (Internal / External parties)
• Provide administrative and operational support in overall shelter operations
• Collect statistics for monitoring and evaluation of activities and programmes of the shelter
• Administrative & Operational Support
• Perform and assist in data entry for clients and operational records
• Collect and maintain records of billings and payments from clients for shelter fees and utilities.
• Maintain records of shelter inventory, financial assistance and other key documents of shelter residents, including inventory of in-kind donations
• Support the maintaining of health, safety and security of the shelter environment
• Access shelter units for maintenance checks, perform minor maintenance repairs and / or contact repair persons for necessary maintenance
• Enforce shelter rules and conduct shelter inspection for compliance with shelter rules through routine monthly checks
• Manage general disputes that may occur between co-living shelter residents
• Respond to incidents within shelter units, such as de-escalating crisis situations and notify Operations Head / Centre Manager for next actionable steps.

Programmes

• To support in TS wide programmes

Other Responsibilities

• Provide administrative and logistics support for meetings and events
• To update records on staff movement, staff development / training records
• To perform any other duties as assigned by Supervisor.

The above activities are no means exhaustive and are subjected to amendment whenever is needed.