O2C Transformation Manager (Retail/FMCG)

APAC Michael Page; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking an experienced professional to manage the Order-to-Cash (OTC) process. The successful candidate will have a minimum of 10 years' experience and will lead transformation projects aimed at enhancing operational efficiency. This role offers exposure to advanced technologies and collaborative culture within a supportive environment, aimed at process excellence.

Benefits

Opportunity to lead high-impact projects

Exposure to digital innovation

Collaborative culture with strong leadership support

Qualifications

• Minimum 10 years of experience in Accounts Receivable or Business Process Management.
• Industry experience in retail with B2B and B2C models.
• Proven track record in managing complex processes and leading transformation projects.

Responsibilities

• Define the vision and strategic roadmap for the OTC process.
• Establish governance controls and standardized process designs.
• Monitor key performance indicators related to cash and receivables.

Skills

Stakeholder management

Change management

Communication

Continuous improvement

Tools

ERP systems (SAP Hana/FICO/ECC)

Lean Six Sigma

Job description

This role is responsible for designing, governing, and optimizing the end-to-end Order-to-Cash (OTC) process, covering sales order creation, credit management, invoicing, cash applications, and collections. You will define the strategic roadmap, enforce compliance, and lead digital transformation initiatives to enhance efficiency and performance.

Client Details

A leading Singapore-based organization committed to operational excellence and digital transformation. The company operates across diverse business units and fosters a collaborative, innovation-driven culture

Description

• Define the vision, strategy, and roadmap for the OTC process aligned with corporate objectives.
• Establish standardized process designs and enforce governance and compliance controls.
• Monitor KPIs such as Days Sales Outstanding (DSO), Cash Conversion Cycle, and Past Due Percentage.
• Drive continuous improvement and implement advanced technologies for process automation.
• Build strong stakeholder relationships and lead change management strategies for successful adoption

Profile

• Minimum 10 years of experience in Accounts Receivable, Credit/Collections, Shared Services, or Business Process Management.
• Industry exposure to retail with a mix of B2B and B2C operating models is highly valued.
• Proven ability to manage complex processes and build strong stakeholder relationships.
• Track record of leading major transformation projects (e.g.ERP implementation, shared service migration).
• Deep expertise in O2C processes with strong knowledge of finance controls, SFRS, and tax compliance.
• Certifications or experience in Lean Six Sigma, BPM, and familiarity with ERP systems (SAP Hana/FICO/ECC).
• Exceptional communication and stakeholder management skills.

Job Offer

• Opportunity to lead high-impact transformation projects in a dynamic environment.
• Exposure to advanced technologies and digital innovation.
• Collaborative culture with strong leadership support for process excellence

To apply online please click the 'Apply' button. For a confidential discussion about this role please contact Swee Kee Chu (Lic No: R21103443/EA No.: 18C9065) on [phone]. © Michael Page International Pte Limited, company number 199804751N (including Page Executive (53295516A) and Page Personnel Recruitment Pte Ltd (Registration Number: 201736642C)) operates under the EA Licence Numbers of 18S9099 and 18C9065.