Nurse Manager / Centre Manager (Dialysis Centre)

muslimin trust fund association; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

IKC dialysis centre is seeking a Centre Manager / Nurse Manager to oversee safe and efficient haemodialysis services, lead nursing and admin staff, and ensure MOH licensing compliance.

You will drive quality improvement, manage operations and stakeholders, and ensure data governance and patient records in line with PDPA.

Qualifications

• Registered Nurse with the Singapore Nursing Board and a valid Practising Certificate
• Post-basic qualification in Renal/Nephrology Nursing preferred
• At least 5 years haemodialysis nursing experience, including 2 years in a supervisory or management role
• Sound knowledge of HCSA and MOH regulatory requirements for dialysis centres
• Strong leadership, communication and problem-solving skills

Responsibilities

• Lead nursing and administrative staff to deliver patient-centred haemodialysis care
• Ensure MOH licence compliance under HCSA and prepare for inspections/accreditation
• Oversee centre operations including patient scheduling, capacity, and workflow
• Maintain infection prevention, water quality, equipment safety and incident reporting
• Manage recruitment, training, performance appraisals and staff development
• Prepare regular operational, clinical and financial reports for management

Skills

Nursing leadership

MOH regulatory knowledge

Communication skills

Problem-solving

Microsoft Office

Education

Singapore Nursing Board registration

Renal/Nephrology nursing qualification

Tools

Google Workspace

Microsoft Office

Job description

JOB PURPOSE

The Centre Manager / Nurse Manager is responsible for the safe, effective and efficient running of the IKC dialysis centre. The role leads the nursing and administrative team to deliver quality, patient-centred haemodialysis care. It also ensures compliance with MOH licensing requirements and IKC's clinical and operational standards.

DUTIES AND RESPONSIBILITIES

Clinical Governance and Quality

• Implement and uphold IKC's Standard Operating Procedures (SOPs), clinical policies and protocols, and review them periodically with the Assistant Director, Healthcare Services and the Medical Director.

• Ensure strict compliance with infection prevention and control practices, and conduct regular audits of infection control, water quality and equipment safety.

• Monitor clinical quality indicators and drive improvement initiatives with the Senior Nurse Clinician and Nephrologist.

• Oversee incident reporting, investigation and follow-up, including root cause analysis and corrective actions.

Centre Operations

• Manage day-to-day operations of the centre, including patient scheduling, treatment capacity and workflow.

• Ensure the centre maintains its MOH licence under the Healthcare Services Act (HCSA) and is ready for inspections, audits and accreditation reviews at all times.

• Implement and test the centre's Business Continuity Plan and emergency response procedures, including medical emergencies, fire drills and service disruptions.

• Coordinate with vendors on equipment maintenance, consumables and facility matters.

• Ensure accurate and secure patient records in line with PDPA and IKC's data policies.

People Management

• Lead, supervise and support the nursing and administrative staff at the centre.

• Plan manpower requirements and staff rosters to ensure safe staffing levels.

• Participate in recruitment, onboarding and confirmation of nursing and administrative staff.

• Conduct performance appraisals, provide regular feedback and address staff performance or conduct issues together with People & Culture.

• Maintain and update work instructions and job descriptions for centre roles as needed.

Training and Development

• Identify training needs and plan the centre's annual training programme for nursing staff, in line with IKC's training roadmap.

• Conduct in-house clinical training and competency assessments.

• Track staff attendance at external courses and follow up on post-training application.

• Ensure nursing staff maintain valid SNB registration, practising certificates and mandatory certifications (e.g. BCLS).

Patient Services and Stakeholder Engagement

• Manage patient admissions and referrals, working with hospitals, medical social workers and other referral partners.

• Promote a patient-centred environment, and handle patient and family feedback and complaints promptly and professionally.

• Build and maintain effective relationships with MOH, restructured hospitals, community partners and other stakeholders.

Finance and Resource Management

• Manage the centre's operating budget, monitor expenditure and identify cost-containment opportunities without compromising care quality.

• Provide input on procurement of equipment, consumables and services in accordance with MTFA's procurement policies.

• Raise IT and system needs, and follow up on their resolution with the relevant teams.

Reporting and Advisory

• Prepare regular operational, clinical and financial reports for management.

• Advise the Assistant Director, Healthcare Services and the IKC Management Committee on significant operational, clinical and risk matters.

Others

• Perform any other duties as assigned by the IKC Management Committee and the CEO.

REQUIREMENTS

• Registered Nurse with the Singapore Nursing Board and a valid Practising Certificate

• Post-basic qualification in Renal / Nephrology Nursing preferred

• At least 5 years of haemodialysis nursing experience, including 2 years in a supervisory or management role

• Sound knowledge of HCSA and MOH regulatory requirements for dialysis centres

• Strong leadership, communication and problem-solving skills

• Proficient in Microsoft Office / Google Workspace

Official Working Hours: Based on approved roster.

Official Workplace: The incumbent may be deployed to any IKC centre based on operational needs.