Night Guest Service Executive (Front Desk & Finance)

CapitaLand Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading real estate firm in Singapore is seeking a Guest Service Associate to support nightly operations at their serviced residence. Responsibilities include assisting with check-in and check-out, managing reservations, handling financial transactions accurately, and addressing resident complaints. The ideal candidate will foster a welcoming environment for residents. This role offers benefits including comprehensive medical coverage and training opportunities.

Benefits

Flexible benefits with comprehensive medical coverage

Training and development opportunities

Subsidised rates at Ascott serviced residences

Strong advocate of staff volunteerism

Wellness programmes

Responsibilities

• Assist residents with check-in and check-out procedures.
• Make and confirm reservations.
• Respond to all queries through emails, calls, and walk-ins.
• Handle cash floats and ensure they are balanced.
• Verify revenue and follow up on discrepancies.
• Account for financial transactions at the front desk accurately.
• Handle end-of-day bookkeeping and account reconciliation.
• Record residents’ complaints and perform service recovery.
• Produce daily reports at the end of the day.

Job description

A leading real estate firm in Singapore is seeking a Guest Service Associate to support nightly operations at their serviced residence. Responsibilities include assisting with check-in and check-out, managing reservations, handling financial transactions accurately, and addressing resident complaints. The ideal candidate will foster a welcoming environment for residents. This role offers benefits including comprehensive medical coverage and training opportunities.