Network Support (West | Perm)

GMP TECHNOLOGIES (S) PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology company in Singapore is seeking a skilled professional to handle pre-sales and post-sales activities related to satellite communication solutions. Candidates should hold a diploma in Information Systems or Computer Engineering, possess strong analytical and networking skills, and be eager to learn new technologies. This role demands installation and configuration of IT networks and involves a rotational shift schedule.

Qualifications

• Strong analytical, communication, and interpersonal skills are essential.
• Excellent documentation and report-writing abilities required.
• Self-motivated, independent, and eager to learn new technologies.

Responsibilities

• Collaborate with the sales team to assess customer requirements.
• Design onboard communication networks.
• Install and configure IT networks onboard vessels.
• Monitor and manage network activities post-sale.

Skills

Analytical skills

Communication skills

Interpersonal skills

Documentation abilities

IP networking knowledge

Firewall configuration

Education

Diploma in Information Systems or Computer Engineering

Job description

Responsibilities:

Pre-Sales

• Collaborate with the sales team to assess customer requirements and recommend suitable satellite communication solutions based on vessel size and data usage needs.
• Design onboard communication networks that integrate seamlessly with the proposed satellite solutions.
• Carry out the installation and configuration of IT networks onboard vessels, including LAN setup, switch and router configuration, firewall settings, and other network components in accordance with industry standards and vendor guidelines.
• Handle the staging, configuration, and commissioning of customer systems and equipment to ensure successful service deployment.

Post-Sales

• Monitor, maintain, and manage all inbound and outbound network activities, including issue reporting and resolution.
• Record and track customer issues through the fault ticketing system, ensuring timely and effective resolution.
• Process and implement customer change requests, such as firewall configuration updates or prepaid service top-ups.
• Update the technical knowledge base and propose improvements to enhance service response and resolution times.

Requirements:

• Diploma in Information Systems, Computer Engineering, or a related field.
• Strong analytical, communication, and interpersonal skills.
• Excellent documentation and report-writing abilities.
• Self-motivated, independent, and eager to learn new technologies.
• Solid understanding of IP networking and firewall configuration.
• Knowledge of satellite communication technologies is an advantage.
• Willingness to work on a rotational shift schedule.

To apply, please visit www.gmprecruit.com and search for Job Reference: 8XY438XR

To learn more about this opportunity, please contact Yingying at [e-mail]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA.