Network Support Engineer

China Unicom; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A major telecommunications provider in Singapore is seeking an experienced professional to provide project support, coordinate with local partners, and monitor network service quality. The ideal candidate has a Bachelor's degree, at least 2 years in telecommunications, and is fluent in both Mandarin and English. Strong project management and communication skills are essential for ensuring customer satisfaction and operational stability.

Qualifications

• Bachelor's degree or above, Major: Telecommunications or related disciplines.
• Minimum of 2 years of relevant experience in telecommunications industry.
• Solid knowledge of telecom transmission services and products.
• Good project management skills and ability to coordinate multiple workstreams.
• Strong communication skills with clients under pressure.
• Fluency in both Mandarin and English.

Responsibilities

• Provide routine support for key customer projects, ensuring project runs smoothly and customer satisfaction.
• Coordinate with local telecom partners to improve network service quality & stability.
• Support incident escalation and troubleshooting for network services.
• Monitor MVNO platform ensuring operational stability.

Skills

Project management

Communication skills

Telecom service knowledge

Fluency in Mandarin

Fluency in English

Education

Bachelor's degree in Telecommunications or related disciplines

Job description

• 1.Provideroutine supportforkeycustomer projects,ensuring project running smooth and customersatisfaction.
• 2.Coordinate with localtelecompartners to improve network service quality & stability.
• 3.Supportincidentescalationandtroubleshootingfornetwork service such as IPLC/IEPL/MPLS-VPN/SD-WAN/IP Transit/DIA.
• 4.Monitor MVNO platform andensuringoperationalstability.

JobRequirements:

• Bachelor’sdegreeorabove,Major:Telecommunicationsorrelateddisciplines
• Minimumof2yearsofrelevantexperienceintelecommunications industry.
• Solidknowledge oftelecom transmissionservice and products.
• Goodprojectmanagementskills;abletocoordinatemultipleworkstreamsandstakeholders.
• Strongcommunicationskillswithcustomer and able to take pressure.
• FluentinbothMandarinandEnglish. (Mandarin is necessary as you will be communicating with clients and partners in China)