Network Support Engineer

PACIFIC TECH PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A technology solutions provider in Singapore is seeking a candidate to provide front-line support for customer inquiries and troubleshooting issues. The ideal candidate should possess a Degree/Diploma in Computer Science or IT, with exposure to networking and security solutions being advantageous. Excellent communication and analytical skills are essential. This role may require flexible working hours.

Qualifications

• Fresh graduates are welcome to apply.
• Ability to work under pressure with minimal supervision.
• Exposure to networking and security solutions is an advantage.

Responsibilities

• Front-line support for customer inquiries and issues.
• Diagnose and troubleshoot product issues remotely and onsite.
• Maintain rapport with customers and manage vendors.

Skills

Customer service

Troubleshooting

Communication

Analytical skills

Education

Degree/Diploma in Computer Science/IT Technology

Tools

Networking solutions

Security solutions

Job description

Job Description

1. Front-line support for customer inquiries and issues via email and phone;
2. Diagnose and troubleshoot product configuration and functional issues remotely and onsite;
3. Effective escalation to Level 2 or product vendor for action and resolution;
4. Able to handle flexible working hours on demand basis; and
5. Maintain rapport with customers and competence in managing vendors; and
6. Any other ad-hoc duties assigned.

Job Requirement

• Degree/Diploma in Computer Science / IT Technology or equivalent
• Exposure to networking and security solutions such as firewall, load balancers, endpoint protection will be an advantage
• With working experience in an SI or distributor environment with network security skillset is a plus
• Good IT Knowledge in OSI Layer,TCP/IP, LAN/WAN and network security
• Ability to work under pressure with minimal supervision
• Excellent in communication and analytical skills
• Positive working attitude and team player
• Willing to work extended office hours when needed
• Fresh graduates are welcome to apply