Network Support

JASON ELECTRONICS (PTE) LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading marine electronics provider in Singapore is looking for a Network Support (Marine Communications) professional. This role supports pre-sales and post-sales activities for marine telecommunications solutions, including installation of IT networks on vessels and monitoring customer-reported issues. Ideal candidates will have a diploma in relevant fields, strong analytical and documentation skills, and a keen willingness to learn. The role involves shift rotations with additional compensation for weekend shifts.

Qualifications

• Diploma in Information Systems, computer engineering, or related fields.
• Good analytical and interpersonal communication skills.
• Strong documentation and report writing abilities.

Responsibilities

• Support sales teams in determining customer requirements.
• Track inbound and outbound activities including monitoring and resolution.
• Perform installation of IT networks on vessels.

Skills

Analytical skills

Interpersonal communication

Documentation skills

Networking knowledge

IP implementation

Willingness to learn

Education

Diploma in Information Systems or related fields

Job description

Jason Marine Group Limited is a Maritime-centric Equipment and Service Provider based in Singapore, providing marine electronics and communications equipment/services and integration services for the commercial marine and offshore industries in Singapore, Asia and Europe regions.

We are seeking the Network Support (Marine Communications) to support the pre and post-sales activities related to the Maritime telecommunication solutions provided to the commercial marine and offshore vessels.

Roles and Responsibilities

Pre-sales

· Support the sales teams in determining customer requirements and recommend appropriate solutions eg. based on vessel size and data usage requirements to pitch the right satellite solutions.

· Support the design of the communications network onboard vessels to connect to the satellite solutions recommended

· Perform the installation of IT networks (LAN setup, switches and routers settings, firewall settings etc) systems onboard vessels on satellite solutions per industry practices and vendor criteria. This includes the staging of customers’ systems and equipment and configuration settings and commissioning of services.

Post-sales

· Track all inbound and outbound activities including monitoring, maintenance, reporting, and problem resolution.

· Use the fault ticketing system to log and track timely resolution of customer-reported issues.

· Support customer’s change requests for systems settings eg firewall settings, top-ups of pre-paid value etc.

· Update of the technical knowledge database and determine methods to improve resolution turnaround time.

Requirements

• Diploma in Information Systems, computer engineering, related fields, or any related field.
• Good analytical and interpersonal communications skills.
• Good documentation and report writing skills.
• Able to work independently and with a strong keen to learn mindset.
• Good understanding and implementation skills in IP, Networking and Firewall.
• Knowledge of satellite technology will be an added advantage.

· Able to be on shift rotation. Additional monetary allowance will be compensated for weekend shift.