Network & Security - Managed Services Engineer

NTT SINGAPORE PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading technology firm in Singapore is seeking an experienced IT Network Security Operations professional. The role involves providing level 2/3 support, ensuring compliance with policies, and preparing network analysis reports. Candidates should have at least 5 years' experience with Cisco products and a Cisco CCNP certification. Strong troubleshooting and communication skills are essential. This role offers opportunities to work in a multi-cultural environment and may require extended hours.

Qualifications

• At least 5 years of experience providing network operational and administration support.
• Minimum Cisco CCNP certification is required.
• Experience in network automation via scripting or tools.

Responsibilities

• Provide Level 2/3 IT network security operations support.
• Respond to incident calls ensuring SLA compliance.
• Prepare network analysis reports, including findings.

Skills

Network security operations

Cisco products

Network routing knowledge

Multicultural teamwork

Communication skills

Troubleshooting skills

Network automation

Education

Diploma or Degree in Engineering, IT or related field

Tools

Cisco Routers/Switches/WLAN

Cisco CCNP certification

Network security tools

F5 Load Balancer

Splunk

Job description

Responsibilities

• Provide Level 2/3 IT network security operations support
• Respond to incident calls and ensure the SLA to our clients is met
• Perform changes to the network in-line with the organization’s Change Management processes
• Ensure compliance to policies, processes and standards, both internal and clients’ organization
• Prepare network analysis reports, including findings with analysis
• Participate in regular operations review meetings, including operational issues, tickets review etc
• Participate in projects/activities to support improvement initiatives
• Conduct proper handover from the project team to operations after commissioning of projects.
• Conduct internal training and/or knowledge transfer to the team.
• Update operations documentation (technical, CMDB, etc).

Requirements

• At least 5 years of experience providing network operational and administration supporting Cisco products (Routers / Switches/WLAN)
• Diploma or Degree in Engineering, IT or its related field.
• Minimum Cisco CCNP certification
• In-depth knowledge of network routing and switching technologies and protocols
• Knowledge of network security, load balancing and optimization technologies
• Experience working with Cisco network, Bluecoat Proxy, F5 Load Balancer, Palo Alto/Checkpoint/Fortinet firewall and Splunk is preferred.
• Ability to work in a multi-cultural team
• Good communication skills both written and verbal.
• Ability to prioritise work & multitask
• Analytical and possess good troubleshooting skills.
• Willing to work in extended hours and perform standby duty after office hour
• Experience in network automation via scripting (e.g. Python, Ruby) or tools (e.g. Ansible, Algosec, Chef)

Network & Security - CyberArk, Solarwinds , Splunk , RSA , Tenable , Trend Micro , Generic , F5