Network Security Engineer: 24/7 On-Call & Customer Support

PERSOL; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A leading recruitment firm in Singapore is seeking candidates for a role involving 24x7 support duties, ensuring SLA compliance, and training junior staff. This position includes responsibilities for incident management and participation in preventive maintenance activities. Interested candidates should demonstrate prior experience in an IT support role. This role offers an opportunity to work closely with key customers and contribute to operational efficiency.

Responsibilities

• Participate in maintenance standby duty to cover 24x7 support.
• Ensure SLA Level is achieved for every fault case.
• Ensure escalation for faults beyond L1/L2 knowledge.
• Attend to daily call assignments outside of standby.
• Perform weekend or after-hours duty if required.
• Attend to preventive maintenance tasks.
• Follow up cases from opening to closure.
• Update incident tickets properly and promptly.
• Get certifications required to support key customers.
• Train L1/L2 staff based on personal competency.
• Take on new assignments from Ops manager or TSM.

Job description

A leading recruitment firm in Singapore is seeking candidates for a role involving 24x7 support duties, ensuring SLA compliance, and training junior staff. This position includes responsibilities for incident management and participation in preventive maintenance activities. Interested candidates should demonstrate prior experience in an IT support role. This role offers an opportunity to work closely with key customers and contribute to operational efficiency.