Responsibilities
- Provide Level 2/3 IT network security operations support
- Respond to incident calls and ensure the SLA to our clients is met
- Perform changes to the network in-line with the organization’s Change Management processes
- Ensure compliance to policies, processes and standards, both internal and clients’ organization
- Prepare network analysis reports, including findings with analysis
- Participate in regular operations review meetings, including operational issues, tickets review etc
- Participate in projects/activities to support improvement initiatives
- Conduct proper handover from the project team to operations after commissioning of projects.
- Conduct internal training and/or knowledge transfer to team.
- Update operations documentation (technical, CMDB, etc).
Requirements
- At least 5 years of experience providing network operational and administration supporting Cisco products (Routers / Switches/WLAN)
- Diploma or Degree in Engineering, IT or its related field.
- Minimum Cisco CCNP certification
- In-depth knowledge of network routing and switching technologies and protocols
- Knowledge of network security, load balancing and optimization technologies
- Experience working with Cisco network, Bluecoat Proxy, F5 Load Balancer, Palo Alto/Checkpoint/Fortinet firewall and Splunk is preferred.
- Ability to work in a multi-cultural team
- Good communication skills both written and verbal.
- Ability to prioritise work & multitask
- Analytical and possess good troubleshooting skills.
- Willing to work in extended hours and perform standby duty after office hour
- Experience in network automation via scripting (e.g. Python, Ruby) or tools (e.g. Ansible, Algosec, Chef)
Network & Security - CyberArk, Solarwinds , Splunk , RSA , Tenable , Trend Micro , Generic , F5