Network Maintenance Engineer (DSC/JH)

ST Engineering; Singapore; On-site; SGD 50,000 - 75,000; Full time

Job summary

A leading engineering firm in Singapore is seeking a System Manager to oversee operations and maintenance activities for data network systems. The role involves managing vendor teams, engaging with end-users for troubleshooting, and providing reports on system health. Ideal candidates should have experience in core network support, possess a CCNA or equivalent certification, and have strong communication skills. The position demands independent and team-oriented work.

Qualifications

• Experience in risk assessment and change requests.
• Hands-on experience with firewalls, switches, and routers.
• Strong communication skills and stakeholder management experience.

Responsibilities

• Manage vendor's operations and maintenance activities.
• Engage end-users for troubleshooting network issues.
• Review vendor's monthly reports and summarize system health.

Skills

Core network support

Vendor management

Stakeholder management

Network troubleshooting

Verbal communication

Education

CCNA or equivalent certification

Tools

Firewalls

Switches

Routers

TCP/IP networking

DHCP

NTP configuration

TCP/IP networking

Job description

Augment the client's System Management Office reporting to the client's System Managers and collaborating with End Users to provide oversight on the operations and maintenance activities for data network systems.

Job Requirements:

Responsibilities

• Augment the client’s System Management Office reporting to System Managers and collaborating with End Users to provide oversight on the operations and maintenance activities for data network systems.
• Responsibilities include, but not limited to Incident and Problem Management, Change Management, Obsolescence and Vulnerabilities Management, Risk Management, Governance and Compliance Management, Quality Management and Service Improvement.
• Manage Vendor’s O&S team in conducting fault analysis, problem resolution, preventive maintenance, obsolescence management, change management and vulnerabilities tracking, patch management, etc.
• Engage End Users for first level investigation and troubleshooting of network faults/issues, scheduling of onsite activities, and ensure respective Vendors are triggered to address incidents in a timely manner and perform onsite activities to expectations.
• Review vendor’s monthly O&S reports and provide summary reports to System Managers and Ops Managers on system health, fault records, service reports, change request status, vulnerabilities updates, EOL status, and other relevant items.
• Review Vendor’s service requests and deliverables for operational and preventive maintenance activities.

Qualifications

• Experience in core network support and maintenance, risk assessment, change requests, tech refresh, vulnerabilities assessment, patching, etc.
• Possesses valid certification in CCNA or equivalent.
• Working knowledge of networking, network equipment and related systems with hands-on experience with firewalls, switches, routers, DNS, DHCP, NTP configuration, TCP/IP networking, etc. is advantageous.
• Ability to lead and collaborate with vendors to manage SLA, plan and coordinate onsite activities, produce quality reports, add value to deliverables and ensure compliance with policies and guidelines.
• Strong in written and verbal communications. Proven track record in stakeholder management with the ability to manage expectations, articulate and address concerns and communicate effectively with System Managers, End Users and Vendors.
• Prior working experience in defence organisations or government ministries requiring security clearance is highly preferred.
• Resourceful and proactive, able to work independently and as a team player.