Job Description
- Responsible for Tech infrastructure, including hardware, software and networks for manufacturing sites.
- Support and deliver Tech solution and project e.g. network/wireless upgrade, server deployment etc.
- Ensure computer room, network devices, servers, all backend infrastructure are monitored and maintained in optimal health.
- Troubleshoot, diagnose and resolve hardware, software, and other network and system problems.
- Ensure Tech infrastructure projects and activities are delivered in compliance with DTMS (Digital & Tech Management System) process.
- Tech infrastructure support across sites/offices within Singapore.
- Liaising with Tech teams within and above site to ensure systems, services and initiatives are deployed effectively to the site.
Qualifications / Requirements
- Diploma or Degree in Information Technology.
- Minimum 3 years experience in systems and network design, setup, maintenance and troubleshooting.
- Good working knowledge of IT / OT architecture, networking, switching and routing (LAN, WAN, SD-WAN, VPN, Wireless and Firewalls).
- Good working knowledge of Microsoft Server, AD, DNS, DHCP, TCP/IP and VoIP.
- Experience in Cisco, Juniper, Palo Alto Panaroma, Nutanix, Azure Stack and Cloud technology.
- Experience in computer room operation, maintenance and monitoring.
- Familiar with network structured cabling and fibre optic connectivity.
- Able to multi-tasks and work in a fast-paced environment in response to ad-hoc demand or incident.
- Good team player in collaboration with various support team in troubleshooting complex network issue.
- Good analytical skill in resolving complex network, hardware and software issue.
- Good communication skills (technical writing and verbal communication/presentation).
- Excellent interpersonal and effective communication skill with users from different hierarchical levels and functional areas.
- Able to work independently, resourceful, willing to learn new skills, with good initiatives.
- Must be able to work with minimal supervision. Ability to plan own work to meet objectives, and to work independently.
- Preferably have knowledge and understanding of ITMS and GMP pharmaceutical production.
- Any industry certification on network, cybersecurity or cloud e.g. CCNA, CISSP will be added advantage.