Network Engineer (Presales & Post Sales)(Ref: GMS)

CELECTI PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A Marine Communication Equipment Provider in Singapore is looking for a Network Engineer to join their team. This role involves pre-sales support by determining customer requirements and installing IT networks on vessels, as well as post-sales monitoring and problem resolution. Ideal candidates should have a diploma in Information Systems or Computer Engineering and possess strong analytical and communication skills.

Qualifications

• Diploma in Information Systems, computer engineering, related fields, or any related field.
• Good analytical and interpersonal communications skills.
• Good documentation and report writing skills.

Responsibilities

• Support sales teams in determining customer requirements and recommend solutions.
• Design communication networks onboard vessels.
• Install IT networks (LAN setup, routers, firewall settings) onboard vessels.
• Track inbound and outbound activities including monitoring and maintenance.
• Use a fault ticketing system to track customer-reported issues.
• Support customer’s change requests for system settings.

Skills

Analytical skills

Interpersonal communications

Documentation and report writing

Education

Diploma in Information Systems or Computer Engineering

Job description

Overview

Location: Pandan Loop

Salary range: S$2.8k to S$3.2k per month

Work week: Mon to Fri (8:30AM-5:30PM)

A Marine Communication Equipment and Service Provider based in Singapore serving the Asia Pacific region for over 40 years is inviting keen individual to join its team as Network Engineer (Presales & Post Sales Support).

Responsibilities

Pre-sales :

• Support the sales teams in determining customer requirements and recommend appropriate solutions e.g. based on vessel size and data usage requirements to pitch the right satellite solutions.
• Support the design of the communications network onboard vessels to connect to the satellite solutions recommended.
• Perform the installation of IT networks (LAN setup, switches and routers settings, firewall settings etc.) systems onboard vessels on satellite solutions per industry practices and vendor criteria. This includes the staging of customers’ systems and equipment and configuration settings and commissioning of services.

Post-sales :

• Track all inbound and outbound activities including monitoring, maintenance, reporting, and problem resolution.
• Use the fault ticketing system to log and track timely resolution of customer-reported issues.
• Support customer’s change requests for systems settings e.g. firewall settings, top-ups of pre-paid value etc.
• Update of the technical knowledge database and determine methods to improve resolution turnaround time.

Qualifications

• Diploma in Information Systems, computer engineering, related fields, or any related field.
• Good analytical and interpersonal communications skills.
• Good documentation and report writing skills.

How to apply

Please email your detailed resume in MS Word format to is please be replaced with the provided email address: [e-mail]. (If the policy requires it, replace this line with: Please email your detailed resume in MS Word format to [e-mail].)

Manimalah Suppiah (Ms.) | Recruiter | CEI Reg. No: R1105598 | Mobile: [phone]