Network Engineer

Singtel Group; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading telecommunications provider in Singapore is looking for a Network Operations Lead to manage GPON networks. This role requires a degree in Information Technology or Electrical Engineering and at least one year of relevant experience. The successful candidate will monitor network infrastructure, handle operational issues, and collaborate with vendors to ensure service reliability. The company offers a full suite of health benefits and ongoing training opportunities, promoting a culture of diversity and inclusion.

Benefits

Full suite of health and wellness benefits

Ongoing training and development programs

Internal mobility opportunities

Qualifications

• 1 year of relevant experience in network management and operations.

Responsibilities

• Lead the team to operate and manage the GPON network.
• Monitor and take action on network infrastructure faults.
• Manage operations issues and escalate cases to vendors.
• Document all incidents through the ticketing system.

Skills

Information Technology

Electrical Engineering

Network Management

Education

Degree in Information Technology or Electrical Engineering

Job description

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non‑discriminatory and provide a fair, performance‑based work culture that is diverse, inclusive and collaborative.

Join us and experience what it’s like to be with an Employer of Choice. Together, let’s create a brighter digital future for all. Awarded at the HR Fest Awards 2020.

Singtel Networks, the most established telecommunications infrastructure provider in Singapore, is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and are a strong believer in upskilling and nurturing all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and empower Every Generation to live, work and play in new ways!

Make an Impact by:

• Lead the team to operate and manage the GPON network, inclusive of Nokia, Huawei and ZTE OLTs.
• Monitor and take remedial action on pro‑actively and reactively detected services and network infrastructure faults till closure.
• Manage the operation issues, escalation of chronic/technically complex cases to the Vendors and follow‑up till closure.
• Ensure that technical and managerial escalation and communication to stakeholders are done whenever necessary.
• Document all incidents and events through incident ticketing system.
• Liaise and coordinate with internal stakeholders, equipment and service providers and partners to ensure swift and efficient resolution of faults.
• Schedule and execute pre‑planned operation activities for new OLTs, network optimization, software upgrade and so on.
• Impact analysis and process review on scheduled changes/faults/outage on Consumer GPON networks (e.g. fiber cuts, service migration, hardware failure…)
• Identify areas of improvement to reduce infrastructure faults and improve monitoring capability.
• Monitor monthly report on infrastructure fault rate, trending and provide the best suggestion/solution to reduce such fault/call‑in rate.
• Perform preventive and corrective maintenance like network device hardware and software upgrade.
• Plan and monitor the ZTE C300 to C600 migration progress and ensure no data mismatch and all subscribers/PON port are in good shape after the migration.
• Upkeep of GPON network infrastructure information and records.
• Budget EMS/NMS the operation and maintenance activities.

Skills for Success:

• Degree in Information Technology or Electrical Engineering.
• 1 year of relevant experience.

Rewards that Go Beyond:

• Full suite of health and wellness benefits.
• Ongoing training and development programs.
• Internal mobility opportunities.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!