Network Engineer

SOFTENGER (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology services company in Singapore seeks a Network Engineer to provide support for Cisco Routers and Switches. The role involves performing troubleshooting, managing incidents, and maintaining network equipment. Key skills include CCNP certification and extensive knowledge in network protocols. Shift work and vendor coordination are required for this position.

Qualifications

• Expertise in Cisco Routers and Switches implementation and maintenance.
• Strong knowledge required for problem resolution and incident management.
• Familiarity with F5 load balancers and monitoring tools.

Responsibilities

• Provide Level-2 technical support and troubleshooting.
• Perform configuration change activities for the network.
• Engage third party vendors to resolve hardware issues.

Skills

Expert level knowledge in Cisco Routers and Switches

Good knowledge in Cisco IOS

Good knowledge in NAC

Good knowledge in Aruba Clear Pass / Cisco ISE

Good knowledge in Wireless Network support

Expert level understanding of OSI/TCP/IP model

CCNP certification

Hands-on experience with network diagnostic tools

Knowledge on Firewall Products

Job description

JOB DESCRIPTION – Network Engineer – Routing and Switching (Level-2)

Required Key Skills

• Expert level knowledge in implementation and maintenance of Cisco Routers and Switches of all series.
• Good knowledge in Cisco IOS
• Good knowledge in implementation and operations support of NAC (network access control)
• Good knowledge in Aruba Clear Pass / Cisco ISE
• Good knowledge in Wireless Network / Access Points / Controllers support and troubleshooting
• Expert level understanding of the OSI or TCP/IP model
• Provide Level-2 technical support and troubleshooting to resolve issues
• CCNP certification
• Hands-on experience with monitoring, network diagnostic, Packet Tracers and network analytics tools
• Good knowledge on Firewall Products like Cisco ASA, FortiGate, Palo Alto, Checkpoint
• Good knowledge on Aruba ClearPass/Cisco ISE, Cisco wireless controllers
• Knowledge on F5 load balancers

Priority Tasks

• Workplace is at customer premises and staff has to follow instituted Workplace securities
• Perform Problem resolution, escalation and/or closure of incident including problem analysis and identification of the source of the problem w.r.t Routing and Switching
• Perform configuration change activities
• Provide problem status to the Service Desk and/or update into the ticketing tool according to the Procedures Manual
• Perform day-to-day Network operation for the Network Infra-structure and Network Equipment at the customer/IBM premises, including performance monitoring, bandwidth monitoring.
• Work with customer's vendor to perform testing and preventative maintenance according to the schedule provided by the customer for the Network Equipment
• Perform periodic OS upgrade and Patching as and when required.
• 24X5 rotational shift onsite availability and 24X7 standby / remote support availability as and when needed for critical incidents.
• Perform Problem resolution, escalation and/or closure of incident including problem analysis and identification of the source of the problem
• Provide proactive incident reports for all Network related problems, faults, events within TWENTY-FOUR (24) hours
• Respond to all fault calls inclusive of emails and other forms of communications for Firewall related issues and problems reported
• Escalate the problem to Vendors Support in timely manner and get the issue resolved within the specified time as agreed with the customer/IBM
• Provide multi-vendor equipment support across a wide range of models and types of networking equipment
• Maintain the inventory of certificates and install/update/renew certificates as and when required.
• Perform security activities like hardening/periodic health check/ ID validation and other compliance activities as per IBM security policies and standards.
• Maintain/Update IBM inventory list and compliance related databases or similar Databases.
• Maintain the device inventory list for the client when needed, Maintain the software/firmware for all the devices up to date
• Subscribe to vendor notifications for the managed devices for vulnerabilities and review/validate/apply security patches pro-actively.
• Perform device activation / deactivation as per IBM service activation and deactivation process.
• Maintain the IP address inventory and allocate new IP address when required by business.
• Engage third part vendors to resolve hardware issues and follow up till closure
• Monitor vendor End of Life / End of Support notifications for all In Scope Devices and inform the client.