Network Engineer

ITCAN PTE. LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology solutions provider in Singapore is seeking a highly skilled Network Engineer to oversee and manage network infrastructure operations, incident response, and system health. The ideal candidate will have experience with Cisco, Palo Alto, Check Point, and F5 technologies, and will ensure compliance, documentation, and optimal performance of network systems.

Qualifications

• Hands-on experience with Cisco, Palo Alto, Check Point, and F5 technologies.
• Strong understanding of ITSM/ITIL practices.

Responsibilities

• Support the investigation and resolution of network-related incidents.
• Conduct daily system health checks and continuous monitoring.
• Maintain accurate and up-to-date network records and documentation.
• Gather business requirements to implement network systems.
• Align daily operations with ITSM/ITIL methodologies.

Skills

Cisco switches, routers, and load balancers

Palo Alto firewalls

Check Point firewalls

F5 Load Balancer

network protocols

security standards

performance tuning

Job description

Job Title: Network Engineer

Job Summary

We are seeking a highly skilled and proactive Network Engineer to oversee and manage network infrastructure operations, incident response, and system health.

This role involves maintaining documentation and compliance and ensuring optimal performance and availability of network systems.

The candidate will have hands-on experience with Cisco, Palo Alto, Check Point, and F5 technologies, and a strong understanding of ITSM/ITIL practices.

Key Responsibilities

Incident & Problem Management

• Support the investigation and resolution of network-related hardware, software, and firmware incidents.
• Perform root cause analysis and implement temporary or permanent resolutions.
• Provide timely updates to stakeholders during incident handling.

Network Operations & Monitoring

• Conduct daily system health checks and continuous monitoring for performance, availability, and security.
• Highlight and escalate abnormalities promptly.
• Ensure backups for all network-related equipment are running and verified.

Documentation & Compliance

• Maintain accurate and up-to-date network records and documentation.
• Collaborate with customers to review and update Standard Operating Procedures (SOPs).
• Create and maintain comprehensive documentation for all implemented networks.

Infrastructure Planning & Implementation

• Gather business and application requirements to design, install, test, and implement network systems.
• Plan and execute hardware and firmware upgrades with rollback strategies.
• Implement service continuity measures including backup/restore and disaster recovery plans.

ITSM/ITIL Alignment

• Align daily operations with ITSM/ITIL methodologies including Change, Incident, Problem, Release Management, and CMDB updates.
• Monitor and measure system performance and availability, implementing corrective actions as needed.

Security & Compliance

• Review firewall rules monthly for relevance and security.
• Validate configurations against CIS benchmarks and remediate non-compliance.
• Conduct log reviews and elevate security events.

Asset & Patch Management

• Reconcile physical and logical assets monthly and update CMDB.
• Perform patch management including scanning, prioritization, deployment, and testing.

Capacity Planning & Reporting

• Analyze resource usage and forecast future needs.
• Compile monthly progress reports covering service metrics, incidents, changes, and performance data.

Technical Skills

• Proficient in Cisco switches, routers, and load balancers
• Hands-on experience with Palo Alto and Check Point firewalls
• Familiarity with F5 Load Balancer
• Strong understanding of network protocols, security standards, and performance tuning

Reporting & Deliverables

• Monthly Reports: Service metrics, firmware/software updates, account reviews, patch compliance, asset reconciliation, firewall audits, capacity planning, and security compliance.
• Daily Checks: Health check logs and monitoring summaries.