Neighbourhood Host: Guest Experience Lead

InterContinental Hotels Group; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading global hospitality company in Singapore is looking for a Neighbourhood Host, responsible for overseeing daily operations and ensuring exceptional guest experiences. The ideal candidate has a Bachelor's degree in Hotel Administration and 4 years of relevant experience. This role includes supervising Front Office staff and directly resolving guest concerns, fostering a warm and welcoming atmosphere throughout the hotel. Competitive benefits include medical coverage and discounts at restaurants.

Benefits

Birthday Off

Medical Benefits

Insurance Coverage

25-50% F&B Discount at IHG Singapore Hotels

Special Employee Rate at all IHG Hotels worldwide

Room to Grow Opportunities

Qualifications

• 4 years’ experience in Front Office/guest services or related discipline including supervisory experience.
• Proficient in communication with customers and employees.
• Good writing skills and organizational abilities.

Responsibilities

• Monitor daily hotel operations and ensure employee productivity.
• Interact with guests and resolve their problems in a timely manner.
• Supervise and direct Reception and Reservations personnel.

Skills

Communication skills

Problem solving

Organizational abilities

Customer interaction

Education

Bachelor’s Degree or Diploma in Hotel Administration or Management

Tools

Microsoft Office

Front Office Systems (OPERA)

Job description

A leading global hospitality company in Singapore is looking for a Neighbourhood Host, responsible for overseeing daily operations and ensuring exceptional guest experiences. The ideal candidate has a Bachelor's degree in Hotel Administration and 4 years of relevant experience. This role includes supervising Front Office staff and directly resolving guest concerns, fostering a warm and welcoming atmosphere throughout the hotel. Competitive benefits include medical coverage and discounts at restaurants.