Mystery Shopping Project Coordinator – Client Support

Jobtailor; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Jobtailor Singapore is seeking a proactive Project Coordinator to assist the Key Account Manager in coordinating mystery shopping and customer research projects from scheduling to completion.

You will handle administrative tasks, recruit evaluators, assign shops, and communicate with evaluators to ensure timely, accurate deliveries that meet client requirements. Strong English communication is essential.

Qualifications

• Minimum tertiary qualification such as Nitec, Higher Nitec, diploma, or equivalent.
• Fresh graduates welcome to apply.
• Internship, coordination, customer service, administrative, or project support experience welcome.
• Experience in project coordination, customer service, market research, mystery shopping, or client support is an advantage.
• Proficient with MS Office (Outlook, Word, Excel, PowerPoint) and internet-savvy.
• Excellent written and verbal proficiency in English; fluency in English required.
• Proficiency in Mandarin, Malay, Tamil, or another local language is an advantage.

Responsibilities

• Support the Key Account Manager in coordinating mystery shopping and research projects from scheduling through completion.
• Ensure projects and evaluations are completed accurately, on time, and per client requirements.
• Take charge of administrative tasks related to projects.
• Post evaluations on the job board and follow the weekly project calendar.
• Coordinate assignment and scheduling of evaluations with suitable evaluators.
• Assign shops to appropriate evaluators and communicate to confirm assignments.
• Coordinate with the Quality Control team to help resolve disputed reports.
• Assist with client coordination and updates; respond to client requests within one business day.

Skills

Project Coordination

Customer Service

Recruitment

bilingual communication

Written and Verbal Communication

Can-Do Attitude

Problem-Solving

Timely Follow-Up

Education

Tertiary Qualification

Nitec

Higher Nitec

Diploma

Tools

MS Outlook

MS Word

MS Excel

MS PowerPoint

Job description

Jobtailor Singapore is seeking a proactive Project Coordinator to assist the Key Account Manager in coordinating mystery shopping and customer research projects from scheduling to completion.

You will handle administrative tasks, recruit evaluators, assign shops, and communicate with evaluators to ensure timely, accurate deliveries that meet client requirements. Strong English communication is essential.