Multi-Outlet Restaurant Manager: Elevate Service & Ops

InterContinental Hotels Group; Singapore; Vor Ort; SGD 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Room and dining discounts

Training opportunities

Career development

Zusammenfassung

InterContinental Hotels Group in Singapore is seeking a Restaurant Manager to lead daily restaurant, In-Room Dining, and quick service operations across multiple outlets, delivering exceptional guest experiences, maintaining brand standards, and driving revenue.

You will manage the service teams, forecast staffing, control costs, partner with the culinary team, and uphold hygiene and safety while championing true hospitality.

Qualifikationen

• Diploma or Degree in Hospitality Management or related field.
• Minimum 3–5 years of restaurant management experience, preferably with multi-outlet exposure.
• Strong leadership and interpersonal skills.
• Strong operational and financial acumen.
• Experience managing multiple service concepts is an advantage.
• Ability to work flexible hours including weekends and public holidays.
• Strong problem-solving and decision-making ability.

Aufgaben

• Oversee the daily operations of the restaurant, In-Room Dining, and quick service counter to ensure smooth and efficient service.
• Maintain high service standards across all service outlets.
• Conduct daily operational briefings and ensure team readiness for all meal periods.
• Monitor reservation flow, IRD order delivery times, and quick service efficiency.
• Ensure compliance with hygiene, safety, and licensing regulations.
• Manage opening and closing procedures across all outlets.
• Ensure SOP compliance and operational consistency across different service styles.
• Actively engage with guests in the restaurant and support VIP in-room dining experiences.
• Ensure IRD orders are delivered within brand service timelines and presentation standards.
• Monitor guest satisfaction across dine-in, takeaway, and in-room dining channels.
• Handle guest feedback and service recovery professionally and promptly.
• Support reputation management including online reviews where applicable.
• Lead, coach, and develop the restaurant, IRD, and quick service teams.
• Manage staff scheduling based on business levels across multiple outlets.
• Conduct performance coaching and support career development.
• Ensure compliance with grooming and service standards.
• Support recruitment, onboarding, and training of new team members.
• Promote teamwork between restaurant, IRD, and kitchen operations.
• Monitor revenue performance across restaurant, IRD, and quick service operations.
• Controllabourcosts through effective scheduling and productivity management.
• Oversee inventory management and cost control practices.
• Drive upselling initiatives including IRD promotions and add-on sales.
• Ensureaccuratebilling, posting, and cash handling procedures.
• Identifyrevenue opportunities across all service channels.
• Work closely with the Executive Chef and culinary team to ensure operational alignment.
• Coordinate with sales and events teams on restaurant buyouts and special functions.
• Coordinate IRD menu offerings and promotions with marketing where applicable.
• Participate in operational meetings and contribute to business planning.
• Ensure effective communication between front and back of house teams.
• Maintain operational reports, shift logs, and departmental records.
• Monitor stock levels of operating equipment and supplies.
• Ensure IRD equipment, service ware, and takeaway packaging are properly maintained.
• Support implementation of promotions and marketing initiatives.
• Ensure proper maintenance and cleanliness standards across all managed areas.

Kenntnisse

Leadership

Interpersonal skills

Operational acumen

Financial acumen

Problem solving

Decision making

Ausbildung

Hospitality management degree

Jobbeschreibung

InterContinental Hotels Group in Singapore is seeking a Restaurant Manager to lead daily restaurant, In-Room Dining, and quick service operations across multiple outlets, delivering exceptional guest experiences, maintaining brand standards, and driving revenue.

You will manage the service teams, forecast staffing, control costs, partner with the culinary team, and uphold hygiene and safety while championing true hospitality.