MS CRM Business Analyst/System Analyst

Unison Consulting Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a skilled System Analyst with expertise in CRM platforms, specifically Microsoft Dynamics 365. This role involves implementing D365 solutions for Banking clients, focusing on Sales and Service modules. You will guide users through best practices, manage business requirements, and collaborate with various teams to ensure seamless integration. If you are passionate about enhancing business processes and have a strong background in CRM systems, this opportunity allows you to make a significant impact in a dynamic environment.

Qualifications

• Strong experience with Sales & Service Modules of D365.
• Experience as a Business Analyst or Functional Consultant.

Responsibilities

• Implementing D365 with Banking clients for Service & Sales modules.
• Guiding users on CRM solutions and managing deployment projects.

Skills

CRM Platform Knowledge

Microsoft Dynamics 365

Business Analysis

Functional Consulting

Requirements Gathering

User Story Writing

Tools

Microsoft Dynamics CRM

Job description

Job Responsibilities

• System Analyst with knowledge in CRM Platform (MS Dynamics) - D365.
• Experience in implementing D365 with Banking clients (Service & Sales modules).
• Strong Functional experience with Sales & Service Modules of D365.
• Experience in guiding users on the best possible solutions, advising them on menus and screens - final outcome, etc.
• Experience in CRM modules for Sales and Service modules.
• Hands-on experience in the configuration of Microsoft Dynamics CRM.
• Experience as a Business Analyst, Functional Consultant, Business Process Analyst, or practitioner in the business process domain.
• Experience in business requirements gathering, reviewing functional specifications, and technical design documents.
• Exposure in interacting with multiple teams (functional and technical).
• Experience in aligning specifications from multiple systems and interfaces (middleware, core system, and CRM).
• Experience in issues management (prioritization and assignment to the rightful team).
• Experienced in mapping business processes and writing user stories and requirement specifications.
• Experienced in managing multiple system deployment projects as a Business Analyst.