Motor Claims Executive

SINGAPORE LIFE LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading financial services company in Singapore is seeking a Motor Claims Executive to join their team. In this role, you will assist the Claims Manager in managing all GI claims operations, focusing on complex issues and providing day-to-day management. Candidates should have 1-5 years of relevant experience, along with a diploma or recognized professional qualification. This position offers an opportunity to improve customer experience and ensure compliance with all relevant guidelines.

Qualifications

• 1-5 years of relevant Motor Claims handling experience.
• Experience in managing claims within SLAs and compliance guidelines.
• Strong understanding of customer service excellence standards.

Responsibilities

• Assist Claims Manager in managing GI claims operations.
• Ensure technical excellence and compliance in all claims processes.
• Participate in claim projects and internal audits.

Skills

Motor Claims Handling

Technical Process Management

Customer Experience Improvement

Audit and Compliance

Education

Diploma or recognized qualification

CII or similar qualification

Insurance Certifications (BCP, PGI, CGI)

Job description

Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives.

In addition to a comprehensive suite of insurance plans, employee benefits, partnerships with financial adviser channels and bancassurance, Singlife offers investment and advisory solutions through its GROW with Singlife platform. It also offers the Singlife Account, a mobile-first insurance savings plan.

Singlife is the exclusive insurance provider for the Ministry of Defence, Ministry of Home Affairs and Public Officers Group Insurance Scheme. Singlife is also an official signatory of the United Nations Principles for Sustainable Insurance and the United Nations-supported Principles for Responsible Investment, affirming its commitment to finding a better way to sustainability.

The merger of Aviva Singapore and Singlife was announced in September 2020 and created one of the largest homegrown financial services companies in Singapore in a deal valued at S$3.2 billion. It was the largest insurance deal in Singapore at the time. Singlife was subsequently acquired by Sumitomo Life in March 2024, one of Japan’s leading life insurers, which valued Singlife at S$4.6 billion, making the transaction one of the largest insurance deals in Southeast Asia.

We are looking for a Motor claims Executive to join the team. This role is responsible for assisting the Claims Manager in all GI claims operations which includes managing and reviewing reserves, risk frameworks, customer experience, cost management and audit across different lines of GI products. Emphasis is on resolving the most technically complex issues/activities within the claims operation and providing day to day management of claims partners. The role also involves support, coaching and liaison to GI operations.

The role holder is also required to participate in claim projects and in key internal activities such as monthly claim file reviews and audit.

• For all lines of GI business to assist the Claims Manager in areas including; technical processes, policies, standards, customer experience, expense framework, FNOL, settlement, subrogation, third party management and vendors
• Make the best use of finite technical resources to achieve the optimum balance between service & claims costs whilst maintaining technical excellence.
• Implement and manage with our claims partner defined processes and delivery performance levels against pre-determined benchmarks for costs, recovery performance, complaint levels, compliance, and leakage.
• In conjunction with our claims partners to continually improve the customer claims experience to ensure Singlife provides outstanding customer service through speedy claims settlement
• Audit, control, and performance manage third party vendors to ensure that process and customer experience standards are met.

Responsibilities

• Make the best use of finite technical resources to achieve the optimum balance between service & claims costs whilst maintaining technical excellence
• Implement and manage with our claims partner defined processes and delivery performance levels against pre-determined benchmarks for costs, recovery performance, complaint levels, compliance, and leakage.
• In conjunction with our claims partners to continually improve the customer claims experience to ensure Singlife provides outstanding customer service through speedy claims settlement
• Ensuring that all claims are managed within Claims SLAs and handled in accordance with PDPA guidelines
• Ensure compliance with all applicable laws and regulations relating to the above functional activities.

Experience

• 1-5 years of relevant Motor Claims handling experience

Education

• Diploma level or a recognized professional qualification
• CII or similar qualification (or significant progress towards) preferred
• Personal General Insurance and Commercial General Insurance Certification required (BCP, PGI and CGI certification)