Mortgage Service Executive

OCBC; Singapore; On-site; SGD 40,000 - 67,000; Full time

Job summary

OCBC is seeking a Mortgage Service Executive to ensure smooth processing of loan applications and maintain accurate records. You will work with sales and credit risk teams to verify information and support compliant loan operations.

In this role, you will build strong internal relationships, stay updated on regulatory changes, and contribute to delivering exceptional service to customers. A professional demeanor and attention to detail are essential for success.

Qualifications

• A degree or diploma in finance, business or a related field.
• At least 2 years of experience in loan operations or a related field.
• Strong analytical and problem-solving skills with attention to detail under pressure.
• Excellent communication and interpersonal skills with internal stakeholders.
• Strong organizational and time management skills for multiple projects.
• Familiarity with regulatory requirements and loan operations developments.

Responsibilities

• Process loan applications and ensure documents are complete.
• Perform due diligence on loan applications and verify customer information.
• Coordinate with internal stakeholders to ensure timely processing.
• Maintain accurate records of loan applications and approvals.
• Identify and escalate potential issues or risks to management.

Skills

Analytical skills

Communication skills

Time management

Education

Finance or business-related degree

Job description

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

This is the broad job description of the job profile. Definitive job description should be reviewed and discussed between you and your manager.

Mortgage Service Executive (Up to MGR rank)

Why Join

As a Mortgage Service Executive at OCBC, you’ll play a critical role in ensuring the smooth processing of loan applications, enabling our customers to achieve their financial goals. You’ll be part of a team that’s dedicated to delivering exceptional service, and you’ll have the opportunity to develop your skills and expertise in a dynamic and supportive environment.

How you succeed

To succeed in this role, you’ll need to be meticulous, organized, think out of the box and able to work well under pressure. You’ll need to build strong relationships with internal stakeholders, including sales teams and credit risk managers, to ensure that loan applications are processed efficiently and effectively. You’ll also need to stay up-to-date with regulatory requirements and industry developments to ensure that our loan operations are compliant and best-in-class.

What you do

Your day-to-day responsibilities will include:- Processing loan applications and ensuring that all necessary documentation is in order- Conducting due diligence on loan applications and verifying customer information- Coordinating with internal stakeholders to ensure that loan applications are processed efficiently- Maintaining accurate and up-to-date records of loan applications and approvals- Identifying and escalating any potential issues or risks to management

Who we are
As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation.
But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

What we offer
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

• A degree or diploma in a relevant field, such as finance or business administration
• At least 2 years of experience in loan operations or a related field
• Strong analytical and problem-solving skills, with attention to detail and ability to work accurately under pressure
• Excellent communication and interpersonal skills, with ability to build strong relationships with internal stakeholders
• Strong organizational and time management skills, with ability to prioritize tasks and manage multiple projects simultaneously
• Familiarity with regulatory requirements and industry developments in loan operations

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.