Money Changer Teller

GOLDEN HORSE PRIZE ENTERPRISE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A financial services company in Singapore is seeking a Money Changer / Remittance Teller to provide customer service for foreign currency exchange and remittance transactions. This role involves ensuring compliance with regulations, handling cash accurately, and advising customers on services and fees. Ideal candidates should have prior experience in cash handling and strong numeracy skills, along with a diploma or degree in a relevant field. Excellent communication skills in English are essential.

Qualifications

• Experience in cash handling, cashiering, or teller duties.
• Strong numeracy for accurate cash reconciliation.
• Good communication skills in English.

Responsibilities

• Conduct foreign currency transactions accurately.
• Advise customers on exchange rates and fees.
• Process remittances and perform CDD/KYC checks.
• Monitor compliance with regulatory standards.

Skills

Cash handling

Customer service

Numeracy

Communication skills

Education

Diploma or degree in Business, Finance, Accounting, or related fields

Job description

Job Summary

A Money Changer / Remittance Teller provides front-line customer service by conducting foreign currency exchange and cross-border remittance transactions accurately and securely. You will ensure compliance with regulatory requirements and deliver professional service to customers.

Responsibilities

• Conduct foreign currency buying and selling at the counter using real-time exchange rates to complete transactions accurately
• Count and verify cash in multiple currencies and identify counterfeit notes to prevent losses
• Advise customers clearly on exchange rates, fees, and available services to support informed decisions
• Maintain and reconcile cash float and currency stock to ensure accurate cash management
• Process inward and outward remittances by entering beneficiary details, bank codes, amounts, and fees into the remittance system
• Educate customers on remittance options, fees, transfer speed, and documentation requirements to facilitate smooth transactions
• Issue receipts and transaction references for customer tracking and record-keeping
• Perform Customer Due Diligence (CDD) and Know-Your-Customer (KYC) checks using valid identity documents to comply with regulatory standards
• Monitor transactions for compliance with MAS AML/CFT rules and report suspicious activities promptly
• Maintain accurate records and documentation for audits and regulatory reviews
• Follow internal Standard Operating Procedures (SOPs) and risk controls to minimize operational risks
• Greet and assist customers professionally, handling queries and complaints to maintain high service standards
• Balance and reconcile cash and currency positions at the start and end of each shift to ensure accuracy
• Keep the counter area clean, organized, and secure to provide a safe working environment
• Promote company services and build positive relationships with customers to encourage repeat business

Preferred competencies and qualifications

• Prior experience handling cash, cashiering, or teller duties in money changing, remittance, banking, or retail finance environments
• Diploma or degree in Business, Finance, Accounting, or related fields
• Strong numeracy skills to handle and reconcile cash accurately
• Customer service skills demonstrating friendliness, patience, and professionalism with diverse customers
• Good communication skills in English to explain services and procedures clearly