MONEY CHANGER/REMITTANCE TELLER

SPACE STONE GROUP PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A financial service provider in Singapore seeks a reliable Money Changer and Remittance Teller. The role involves processing currency exchanges and remittances while ensuring compliance with Singapore's regulations. Applicants should have GCE 'N' / 'O' levels and preferably prior cash handling experience. A second language is advantageous, and excellent customer service skills are essential. Shift work is required.

Qualifications

• Prior experience as a cashier, bank teller, or in a similar role involving cash handling and customer service is highly advantageous.
• Must be able to pass a background check and be deemed fit and proper by MAS standards.
• Knowledge of a second language is a significant asset for communicating with a diverse clientele.

Responsibilities

• Accurately process foreign currency exchange and cross-border money transfers.
• Perform mandatory Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD).
• Provide exceptional customer service, answering queries related to exchange rates and transfer procedures.
• Balance the cash drawer at the start and end of each shift.

Skills

Integrity & Trustworthiness

Numerical Proficiency

Attention to Detail

Regulatory Awareness

Customer‑Oriented

Stress Management

Education

GCE 'N' / 'O' Levels or equivalent

Job description

Job Summary

We are seeking a trustworthy, numerate, and customer‑oriented individual to join our team as a Money Changer and Remittance Teller. This frontline role is critical to our operations, requiring the accurate processing of foreign currency exchange and cross‑border money transfers. The ideal candidate must possess a strong understanding of and strict adherence to Singapore's anti‑money laundering (AML) and counter‑financing of terrorism (CFT) regulations to ensure all transactions are compliant, secure, and efficient.

Key Responsibilities

• Currency Exchange Services:
  • Buy and sell foreign currencies from customers at competitive rates on real‑time market fluctuations.
  • Accurately count, verify, and handle large sums of cash, ensuring authenticity to detect and prevent counterfeit notes.
  • Calculate exchange values quickly and accurately, clearly communicating the amounts to customers.
  • Maintain adequate cash float levels for various currencies and coordinate with the supervisor for cash replenishment.
• Remittance Services:
  • Process outward and inward cross‑border remittances for customers, ensuring all transfer details (beneficiary name, bank account, amount, purpose) are accurately captured.
  • Educate customers on different remittance options, transfer speeds, fees, and exchange rates.
  • Issue official receipts and provide customers with a transaction reference number for tracking.
• Compliance & Regulatory Duties:
  • CDD & EDD: Perform mandatory Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) for all transactions, especially those exceeding stipulated thresholds as per MAS guidelines.
  • Suspicious Transaction Reporting: Vigilantly monitor transactions for any red flags and promptly report any suspicious activity to the Compliance Officer.
  • Record Keeping: Meticulously maintain accurate and complete records of all transactions as required by law (e.g., for large cash transactions above SGD 20,000).
  • KYC: Verify customer identity using original NRIC, passport, or other legally acceptable documents.
• Customer Service & Operations:
  • Provide exceptional customer service, answering queries related to exchange rates, transfer procedures, and required documentation.
  • Balance the cash drawer at the start and end of each shift, investigating and resolving any discrepancies immediately.
  • Ensure the tidiness and security of the counter area.
  • Promote the company's services and build rapport with regular clients.

Qualifications and Experience

• Minimum GCE 'N' / 'O' Levels or equivalent.
• Prior experience as a cashier, bank teller, or in a similar role involving cash handling and customer service is highly advantageous.
• Mandatory: Must be able to pass a background check and be deemed fit and proper by MAS standards.
• Knowledge of a second language (e.g., Mandarin, Malay, Tamil, Bengali) is a significant asset for communicating with a diverse clientele.

Key Competencies and Skills

• Integrity & Trustworthiness: The utmost honesty is required for handling large volumes of cash.
• Numerical Proficiency: Excellent mental arithmetic skills for quick and accurate calculations.
• Attention to Detail: Extreme care in counting cash, verifying identities, and inputting transaction data to prevent errors.
• Regulatory Awareness: A strong understanding of and commitment to following MAS AML/CFT regulations.
• Customer‑Oriented: Patience, clear communication, and a professional demeanor.
• Stress Management: Ability to work accurately and efficiently during peak hours and under pressure.

Working Conditions

• This is a frontline, counter‑based role, often requiring long periods of standing.
• Involves handling and exposure to large amounts of physical cash.
• Must comply with all company security protocols, which may include personal bag checks.
• Shift work, including weekends and public holidays, is typically required.