Mobile Phone Technician

NOVEL COMMUNICATION PTE. LTD.; Serangoon Garden Circus; On-site; SGD 20,000 - 60,000; Full time

Job summary

A mobile repair company in Singapore is seeking a skilled technician to assess and repair mobile devices. Responsibilities include diagnosing hardware and software issues, performing repairs on screens, batteries, and motherboards, and ensuring customer satisfaction through clear communication. Candidates with a Nitec in IT or Engineering, as well as fresh graduates, are encouraged to apply. Strong technical skills and customer service orientation are essential.

Qualifications

• Minimum Nitec in IT or Engineering. Fresh graduates are welcome to apply.
• Understanding of mobile hardware and software systems is crucial.
• Prior experience in mobile device repair is an advantage.

Responsibilities

• Conduct assessments of mobile devices to identify hardware/software faults.
• Perform hardware repairs including screen, battery, and motherboard replacements.
• Handle software tasks such as updates and troubleshooting.

Skills

Mobile hardware understanding

Customer service skills

Diagnostic skills

Education

Nitec in IT or Engineering

Job description

Key Responsibilities

• Conduct comprehensive assessments of mobile devices to identify hardware and software faults.
• Utilise diagnostic tools and industry-standard testing procedures to determine repair requirements.
• Perform hardware repairs including (but not limited to):
  • Screen and LCD replacement
  • Battery replacement
  • Charging port repairs
  • Camera, speaker, and microphone replacements
  • Motherboard-level repair
• Handle software-related tasks such as system updates, resets, backup/restore, and firmware troubleshooting.
• Test devices post-repair to ensure all functions are working correctly.
• Verify all resolved issues before returning devices to the customer.
• Explain diagnostic results and repair recommendations clearly to customers.
• Provide accurate repair quotations, estimated timelines, and after-service advice.
• Maintain professionalism and upload service standards during customer interactions.
• Monitor and record usage of spare parts, and report low stock levels.
• Complete job sheets, repair logs, and service records accurately and promptly.

Requirements

• Minimum Nitec in IT or Engineering. (Fresh graduates are welcome to apply)
• Prior experience in mobile device repair or electronics servicing is an advantage.
• Strong understanding of mobile hardware and software systems.
• Good communication and customer service skills.