MIU MIU Client Advisor

PRADA; Singapore; On-site; SGD 31,000 - 58,000; Full time

Job summary

PRADA Singapore seeks a store associate to welcome clients and deliver an extraordinary luxury shopping experience. You will build relationships, use CRM tools, and partner with the team to drive sales and brand loyalty.

Fluent English required; Mandarin is an advantage. Passion for fashion, strong communication, and ability to work independently or in a team are essential, with prior luxury retail experience welcomed.

Qualifications

• Excellent customer service and relationship-building skills.
• Proven ability to drive sales and meet targets.
• Experience using CRM systems to manage client data.

Responsibilities

• Welcome and serve customers, delivering an exceptional in-store experience.
• Develop client relationships and leverage CRM and digital tools.
• Cross-sell across departments to maximize sales and KPIs.
• Stay updated on fashion trends and product knowledge.
• Maintain store standards and visual merchandising.

Skills

Customer service

Sales

CRM

English (proficient)

Teamwork

Tools

CRM software

Job description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

JOB PURPOSE

To be the “ambassador” who conveys the Brand’s philosophy and values. As such, to be responsible to maximize the sales performance by fostering the relationship with the customers and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world.

RESPONSIBILITIES

• Welcome and serve the customer providing an excellent in-store experience at all times.
• Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts.

KNOWLEDGE AND SKILLS

Passion for human relations and sales

Problem solving, curiosity and interest in luxury/fashion, art and design

Experience of building a long-lasting relationship with clients

Being able to work in team as well as alone

Excellent communication and interpersonal skills

Passion and knowledge of the managed product category

Good communication in English. Mandarin is an advantage

#LI-AK1

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.