Middle Office Trade Associate (1-Year Contract) #EEF

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading recruitment firm in Singapore is seeking a candidate to manage client relationships and oversee governance of client transactions. The role involves logging operational queries and providing support related to middle office services. Ideal candidates should have strong client management skills, with experience in resolving risks. You will work closely with global teams to ensure service improvement.

Qualifications

• Strong client management skills.
• Ability to identify and resolve risks.
• Experience with middle office services.

Responsibilities

• Manage client relationships to ensure positive service delivery.
• Oversee governance of client transactions.
• Log and monitor operational queries effectively.
• Provide support on middle office service queries.

Job description

1. Act as a point of contact for queries and escalations, manage client relationship to ensure a positive service delivery experience.

2. Governance and oversight of the end-to-end process for client transactions and trade lifecycle events, ensuring accuracy and efficiency.

3. Identify, escalate, and resolve risks and issues that arise during ongoing service delivery.

4. Logging and monitoring of Client operational queries in terms of status, prioritizing for resolution and communicating appropriately to relevant stakeholders, ensuring expectations are always managed well.

5. Provide support on queries related to middle office service, operating models, and market specific knowledge.

6. Support any new fund implementation and transitions process related to Middle Office clients.

7. Coordinate with global Operations and IT teams to address concerns, resolve issues, investigate and identify areas for continuous service improvement.

8. Mailbox management

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Email Address: [e-mail]

WhatsApp: [phone]

Telegram: @Elsa_Fontanne

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted