Microsoft FastTrack Architect (FTA) - FastTrack

MICROSOFT OPERATIONS PTE LTD; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading technology firm in Singapore is looking for a FastTrack Architect to work with critical Microsoft customers, ensuring successful deployment and adoption of Microsoft 365 products. The role requires deep technical knowledge, project governance, and effective communication with stakeholders. Candidates should have a bachelor's degree and relevant experience in technical program management or related fields. You'll have the opportunity to engage directly with executives and drive Copilot growth while fostering customer satisfaction.

Qualifications

• 3+ years experience in technical program/product management.
• 2+ years of customer-facing experience.
• Hands-on experience in M365 product platform.

Responsibilities

• Establish and maintain credibility with customers.
• Provide awareness on Microsoft 365 FastTrack deployment.
• Manage stakeholders to ensure customer satisfaction.
• Drive customer health with account teams.

Skills

Customer engagement

Technical deployment

Project management

Communication skills

Change management

Education

Bachelor's Degree in Computer Science, Engineering or related field

Job description

Overview

We are the FastTrack Team, a diverse group of passionate technology professionals driven to help our customers derive high value from their Microsoft investment. Focused on driving E5 Security and Compliance, Copilot growth and the required security posture at scale with customers, FastTrack plays a primary worldwide role in executing this strategy at scale across our customers and partners while working side by side with multiple Microsoft engineering, data analysis, marketing, sales, support, and operational teams. We are looking for individuals who are passionate about helping customers adopt AI, Microsoft 365 products, by envisioning, designing, and executing innovative approaches to solve their business challenges, and effectively work side by side with a team of driven technology and business professionals to improve our products.

AFastTrack Architect you will engage with the most complex and critical of Microsoft’s customers to ensure their Microsoft 365 deployment is successful. The FTA will capture the customers’ intent and understand their needs a blend them into a plan that is designed to mitigate risk while achieving the fastest deployment and adoption of the M365 services to provide the maximum ROI for the customer. The FTA provides a senior level connection with these complex customers, bringing both technical capabilities as well as project governance and senior level connection with the customer’s leadership teams.
As a FTA, you will work with FTAs, SMEs, account team, partner, support and consulting resources to help customers in their AI & security journey, educate them at a technical level, demonstrate, and prove our solutions, and drive value in all engagements. Being part of this team will allow you to maintain and develop your deep technical expertise across Microsoft and non-Microsoft (compete) AI, Security and other cloud-based technologies.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Rapidlyestablishand maintain personal and organizational credibility with the Field, Customer and Partner through deep delivery knowledge and effective communications.
• Provide deep situational awareness on Microsoft 365 FastTrack deployment and usage reporting in meetings, gather and share consumption best practices with the broad Microsoft partner and internal community, and build a strong relationship with internal Microsoft teams.
• Quickly understand customer and partner business and IT environments.
• Providing senior stakeholder representation & orchestration for FastTrack, coordinating and managing disparate groups of stakeholders, sustaining highest levels of customer satisfaction.
• Identifying additional areas in which the product or the FastTrack process can improve and delight its customers.
• Improve Customer and Partner experience
• Focus on Copilot Growth and Protect E5 revenue and drive adoption
• Ensuring High Quality Accelerated Delivery and providing mediation, utilizing other FastTrack resources to aid recovery and accelerated delivery and adoption.
• Champion the FastTrack delivery methodology to customers, partners and field personnel to ensure the onboarding experience is focused on standard and outcome-oriented activities.
• Drive Customer Health through engaging with Account Teams, customers, FastTrack Ready Partners, observing progress and surfacing technical/business blockers that could impact onboarding and adoption of the Microsoft 365 service.
• For Area Lead FTAs: Act as liaison between Microsoft account teams, corporate teams, and partner teams owning rapid and thoughtful feedback to drive improvement for the FastTrack experience for customers. Ensure deep education is driven for Microsoft 365 FastTrack, across key Microsoft field roles.

Qualifications

Required Qualifications:

• Bachelor's Degree in Computer Science, Engineering, Supply Chain, or related field AND 3+ years experience in technical program/product management, coding, software development/delivery work OR equivalent experience.
• 2+ years of customer-facing experience.
• Hands-on experience in productivity suite or M365 product platform (Copilot, Modern Work, Security & Compliance), technical enablement, solution design, product demonstration and proof of concept, deployment and adoption.

Other Preferred Skillset:

• Proven ability to engage clients, understand their needs, and map them into M365 Copilot and M365 E5 products and drive intent, technical deployment and adoption. Understand the customer segment, apply competitive analysis and market insights that drive key business outcomes. Strong presentation, demonstration, and communication skills.
• Deliver business value through direct CXO-level interactions.
• Comfortable and experienced in pre-sales, project envisioning, planning, development, deployment, and management.
• Proven track record of change management and stakeholder and escalation management.
• Prepare for, attend, and present customer details in regional Customer Review Meetings.
• Experience with technical enablement and adoption using Microsoft 365 products, covering both Copilot and E5 Security. Awareness of compete products.
• Experience with Security, Governance best practices.
• Experience with cloud and hybrid, or on premises infrastructures, architecture designs, industry standards, and/or technology management.
• Certification in relevant AI, Security technologies or disciplines.

Other Requirements:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.