Messaging Systems Engineer - PowerShell Automation

I.T. Generation; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A trusted technology partner for education is seeking a System Engineer (Messaging & Systems Administration) in Singapore. The role involves administering cloud-based messaging systems, supporting Student Management and Learning Management Systems, and automating tasks with PowerShell. The ideal candidate has over 3 years of systems administration experience and expertise in Microsoft O365, Exchange Online, and Azure AD. Join a dynamic team committed to empowering innovation and service excellence.

Qualifications

• Degree or Diploma in IT, Computer Science, Engineering, or a related field.
• Minimum 3 years’ experience in systems administration and Microsoft infrastructure support.
• Proven proficiency in Microsoft O365, Exchange Online, Azure AD, and Active Directory management.
• Strong PowerShell scripting and automation capability.
• Prior experience supporting or integrating Student Management Systems (SMS) and Learning Management Systems (LMS).
• Familiarity with Agile and ITIL methodologies in enterprise environments.
• Excellent interpersonal and communication skills with a customer-centric mindset.
• Strong analytical, troubleshooting, and documentation abilities.

Responsibilities

• Administer and maintain cloud-based messaging systems including Microsoft Exchange Online, Azure AD, and Active Directory.
• Oversee cloud-based messaging services, manage AD and email accounts for staff and students.
• Develop and automate administrative and monitoring tasks using PowerShell scripting to improve efficiency and reduce manual workload.
• Collaborate with vendors to enhance Mimecast email gateway security and optimize Exchange and O365 performance.
• Manage and support Student Management Systems (SMS) and Learning Management Systems (LMS) to ensure stability, data integrity, and uptime.
• Handle configuration, monitoring, and troubleshooting for antivirus, antispam, content filtering, and attachment whitelisting.
• Manage staff and student accounts across Admin and Exchange Online directories.
• Maintain Exchange Online certificates and ensure scheduled replications with Azure AD.
• Execute key administrative functions such as system monitoring, housekeeping, backups, reporting, and logging.
• Administer Microsoft Hyper-V environments and support change management requests in Jira (ITSM).
• Coordinate with Microsoft Support for escalated issues and ensure timely resolution.
• Troubleshoot mail routing issues, particularly with Symantec SMTP (SMG) relay services.
• Maintain up-to-date SOPs, technical documentation, and reporting templates.
• Provide Level 1 and Level 2 technical support for messaging-related incidents.
• Deliver responsive and professional service to end-users and VIP personnel.

Job description

A trusted technology partner for education is seeking a System Engineer (Messaging & Systems Administration) in Singapore. The role involves administering cloud-based messaging systems, supporting Student Management and Learning Management Systems, and automating tasks with PowerShell. The ideal candidate has over 3 years of systems administration experience and expertise in Microsoft O365, Exchange Online, and Azure AD. Join a dynamic team committed to empowering innovation and service excellence.