Membership Manager (On-site)

PACIFIC CLUB (S) PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prestigious membership organization in Singapore is seeking a professional to manage and enhance member engagement. You will lead recruitment initiatives for Platinum-level memberships, develop innovative programs, and organize events to improve the overall member experience. Ideal candidates should have strong experience in membership management and customer engagement, with a focus on sales and retention strategies.

Qualifications

• Proven experience in membership management.
• Strong sales and customer engagement skills.
• Ability to drive recruitment and retention initiatives.

Responsibilities

• Manage and delight the existing membership base.
• Lead initiatives to recruit Platinum-level members.
• Organize events to enhance member experience.

Job description

In this role, you will be responsible for managing and delighting our existing membership base, ensuring satisfaction, retention, and active engagement. You will lead initiatives to recruit Platinum-level and above members, develop innovative membership programs, and organize events that enhance the overall member experience.

Role and Responsibilities

KPI - Membership Management - Engage, Delight, Retain

• Engage, Delight, Retain within existing membership
• Build member referrals within existing membership
• Drive sales streams across revenue/product buckets
• Initiate new benefits/products for current membership base
• Build, manage and upskill membership and ops team and budgets
• Manage all front-facing PCS membership benefits and all membership events across all locations
• Assist management in implementing business initiatives
• Monthly management reports – member engagement insights, recruitment and attrition rates, ROI on Partnerships

KPI - Development - Support Recruitment Initiatives

• Drive new Platinum and above new membership sales
• Co-build recruitment strategies with team across all prospect opportunities
• Co-manage recruitment events in Clubhouse for optimal recruitment results
• Driving recruitment opportunities through current membership base
• Co-manage, co-curate and execute marketing and activation campaigns (automated and tactical) to achieve member recruitment and retention objectives.

Customer Relationship Management System management team

• Assist in User Interface and User experience optimization of website

Main KPIs

• Number of newly recruited Plat members per month
• Sales attribution per month
• Brand and company level personal contributions