Membership & Guest Services Lead - Front of House & Events

Resorts World at Sentosa Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hospitality organization in Singapore is seeking a Membership and Guest Services professional to perform daily operations, attend to guest inquiries, and manage membership transactions. Candidates should possess a diploma in Business or Marketing, along with strong communication and customer service skills. The role requires flexibility with work shifts, including weekends and public holidays, ensuring a dynamic work environment while maintaining quality service standards.

Qualifications

• Meet the relevant Regulatory Authority's statutory requirement of minimum 21 years of age.
• Relevant experience from the hospitality or service industry.
• Willing to work rotating shifts, including weekends and public holidays.

Responsibilities

• Perform day-to-day operations of Membership and Guest Services duties.
• Prepare daily shift opening/closing processes and documents.
• Work closely with other front-of-house functions.

Skills

Strong communication skills

Customer service skills

Proficiency in Microsoft Office

Education

Diploma in Business or Marketing

Job description

A leading hospitality organization in Singapore is seeking a Membership and Guest Services professional to perform daily operations, attend to guest inquiries, and manage membership transactions. Candidates should possess a diploma in Business or Marketing, along with strong communication and customer service skills. The role requires flexibility with work shifts, including weekends and public holidays, ensuring a dynamic work environment while maintaining quality service standards.