Membership Administration & Telemarketing Support (Students/Retirees welcome)

SINGAPORE INSTITUTE OF DIRECTORS; Singapore; On-site; SGD 20,000 - 60,000; Part time

Job summary

An influential membership organization in Singapore is seeking a part-time Membership Support Officer. This role involves providing operational and outreach support to ensure timely membership renewals and enhance the member experience. Ideal candidates will have excellent communication skills and proven experience in customer service or telemarketing. Flexible scheduling is available, and on-site presence is required.

Qualifications

• Experience in membership services or telemarketing preferred.
• Ability to work independently in a part-time role.
• Confidence speaking with senior executives is beneficial.

Responsibilities

• Assist with membership renewal processing and confirmations.
• Conduct outbound calls to follow up with members for renewals.
• Record call outcomes and flag follow-up needs.

Skills

Strong spoken communication skills

Comfortable with outbound calls

Organised and service-minded

Education

Diploma/Degree in any discipline

Tools

Microsoft Office

Job description

Position Overview

Provide operational and outreach support to SID’s Membership team for renewals and onboarding (including listed company chairs). This part‑time role blends administration with structured outbound calling to drive timely renewals and a smooth member experience.

Key Responsibilities

Membership Renewal & Onboarding

• Assist with membership renewal processing: reminders and confirmation
• Support onboarding of listed entity chairs
• Maintain accurate membership records in the CRM system
• Provide ad‑hoc administrative support to ensure a smooth member experience

Telemarketing & Outreach

• Conduct outbound calls to:
  • Follow up with members for renewals
  • Reach out to listed company chairs and prospects to explain SID’s membership benefits and encourage sign‑up
• Clearly present SID’s value proposition and handle member questions or objections
• Record call outcomes accurately and flag follow‑up needs to the Membership team

Requirements

• Diploma/Degree in any discipline
• Prior experience in membership services, telemarketing, telesales, or customer service an advantage
• Strong spoken communication skills; confidence speaking with senior executives an advantage
• Comfortable with outbound calls and achieving outreach goals
• Proficient in Microsoft Office
• Organised, service‑minded, and able to work independently in a part‑time capacity

Work Arrangement

• Contract term: Approximately 5~6 months, aligned to SID’s membership renewal cycle
• Hours: Part‑time, e.g., 20–25 hours per week (flexible scheduling by agreement) during office hours between (9am to 6pm)
• Work mode: On‑site presence at SID’s office required
• Students or retirees with relevant experience also welcome