Membership Administration & Telemarketing Support (6-Month Contract)

Singapore Institute of Directors; Singapore; On-site; SGD 20,000 - 60,000; Part time

Job summary

A professional membership organization in Singapore is looking for a candidate to provide operational and outreach support. This role involves assisting with membership renewals, onboarding listed company chairs, and conducting telemarketing outreach. Candidates should have strong communication skills and some experience in customer service. The position is part-time with flexible hours and requires on-site presence.

Qualifications

• Confident speaking with senior executives.
• Prior experience in membership services or telemarketing is an advantage.
• Comfortable with outbound calls and achieving outreach goals.

Responsibilities

• Assist with membership renewal processing.
• Support onboarding of listed entity chairs.
• Conduct outbound calls for renewals and outreach.

Skills

Strong spoken communication skills

Customer service experience

Organised and service-minded

Education

Diploma/Degree in any discipline

Tools

Microsoft Office

Job description

Position Overview

Provide operational and outreach support to SID’s Membership team for renewals and onboarding (including listed company chairs). This contract role blends administration with structured outbound calling to drive timely renewals and a smooth member experience.

Responsibilities

1) Membership Renewal & Onboarding

• Assist with membership renewal processing: reminders and confirmation
• Support onboarding of listed entity chairs
• Maintain accurate membership records in the CRM system.
• Provide ad‑hoc administrative support to ensure a smooth member experience.

2) Telemarketing & Outreach

• Conduct outbound calls to:
  • Follow up with members for renewals.
  • Reach out to listed company chairs and prospects to explain SID’s membership benefits and encourage sign‑up.
• Clearly present SID’s value proposition and handle member questions or objections.
• Record call outcomes accurately and flag follow‑up needs to the Membership team.

Requirements

• Diploma/Degree in any discipline (students or retirees with relevant experience also welcome.)
• Prior experience in membership services, telemarketing, telesales, or customer service an advantage
• Strong spoken communication skills; confidence speaking with senior executives an advantage.
• Comfortable with outbound calls and achieving outreach goals.
• Proficient in Microsoft Office
• Organised, service‑minded, and able to work independently in a part‑time capacity.

Work Arrangement

• Contract term: Approximately 5–6 months, aligned to SID’s membership renewal cycle
• Hours: 20–25 hours per week (flexible scheduling by agreement) during office hours between 9 am to 6 pm
• Work mode: On‑site presence at SID’s office required