Member Relations Executive

American Club, The; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prestigious hospitality club in Singapore seeks a proactive individual for a multi-skilled role focusing on Member engagement, delivering exceptional service, and providing comprehensive Concierge support. Ideal candidates should possess strong interpersonal skills and be adaptable to various situations. This role requires the ability to work rotating shifts, including weekends. Join us for a rewarding experience in a welcoming environment.

Qualifications

• Caring attitude towards members and guests.
• Strong communication skills for engaging with diverse Members.
• Ability to adapt to changing situations and solve problems effectively.

Responsibilities

• Deliver warm and professional service across various Member touchpoints.
• Handle inquiries, feedback, and requests from Members promptly.
• Manage daily operations and ensure readiness for events.
• Oversee Membership administration and provide Concierge services.
• Collaborate with other departments for Club activities.

Skills

Hospitality-focused

Strong interpersonal and communication skills

Proactive with strong coordination skills

Adaptable and confident in problem-solving

Ability to work rotating shifts

Job description

What’s in it for you

Take on a dynamic and multi-skilled role across various Member touchpoints at the Club — Member Engagement, Membership, Concierge, Business Center & Library services, delivering warm hospitality and creating a home‑away‑from‑home experience for our Members.

We are looking for someone who is

• Hospitality-focused
• Strong interpersonal and communication skills to engage with Members
• Proactive, with strong coordination skills
• Adaptable and confident in problem‑solving
• Able to work rotating shifts, including weekends and public holidays (no midnight shifts)

Key responsibilities include (but not limited to)

• Deliver warm and professional service in all interactions, maintaining a strong and welcoming presence across all Member touchpoints.
• Take ownership and handle all enquiries, feedback, and requests from Members promptly and professionally.
• Manage daily operations at the various Member touchpoints and ensure the space is ready for events, if any.
• Responsible for end‑to‑end Membership administration and provide the full range of Concierge services.
• Collaborate with other departments to ensure smooth coordination of Club activities and functions.