Medical Services Executive

MORROW; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading healthcare provider in Singapore seeks a Medical Services Executive to ensure smooth delivery of healthcare services. The candidate will coordinate multidisciplinary appointments, manage patient service flow, and ensure compliance with quality standards. This role requires strong communication skills, a diploma, and familiarity with healthcare IT systems. Ideal for those passionate about preventive healthcare and operational excellence. Join us in shaping the future of longevity care.

Qualifications

• Familiarity with regulatory requirements, PDPA, and documentation standards is necessary.
• Prior experience in clinics or strong service roles is highly desirable.
• Willingness to be AED/CPR trained in case of emergencies.

Responsibilities

• Coordinate day-to-day medical services for patient journeys.
• Ensure operational readiness of clinical rooms.
• Provide high-touch experience and support for patients.

Skills

Detail-oriented

Operations-savvy

Patient-focused

Strong communicator

Service coordination

Education

Diploma in any discipline

Tools

Healthcare IT systems

Microsoft Office

Job description

Job Title

Medical Services Executive

Location

Morrow Flagship - Singapore

Reports To

Head of Center Operations

Works Closely With

General Manager, Medical Services Lead, Head of Operations, Zone Managers, Team of Experts

About Morrow

At Morrow, we are guided by two sets of commitments:

Operating Principles - how we work and hold ourselves accountable as a team:

Mindful. Ownership. Rhythm. Winning Together.

Brand Promises - what we bring to our clients and the lens for everything we create:

Connection. Impact. Trust. Empowerment.

If you are ready to shape the future of longevity care and make a lasting impact, join us in redefining lifestyle interventions for Singapore and the world.

Role Overview

The Center Services Executive plays a pivotal role in ensuring the efficient delivery of healthcare services and the seamless coordination of clinical operations within a lifestyle interventions clinic. Reporting to the Head of Center Operations, this role is responsible for supporting multidisciplinary teams, managing patient service flow, and ensuring that all medical services meet quality service expectations. The ideal candidate is detail-oriented, operations-savvy, and patient-focused, with strong understanding of compliance and service quality.

Key Responsibilities

• Coordinate day-to-day medical services and multidisciplinary appointments (e.g. diagnostics, allied health) to ensure smooth patient journeys. Oversee schedules, appointment flows, room allocations, and patient throughput efficiency
• Ensure operational readiness of clinical rooms and support smooth transitions between services
• Ensure a high-touch experience for all patients through timely, attentive, and personalized support. Serving as a service liaison and escalation point for patient queries, concerns, and feedback
• Assist in maintaining accurate records, consent forms, and medical documentation as per MOH retention guidelines and PDPA compliance
• Support the implementation of SOPs and operational workflows for service consistency and identify and escalating gaps in care delivery, scheduling, patient communication, or service coordination
• Assist in collecting data for quality improvement audits and patient satisfaction surveys
• Work closely with doctors, nurses, allied health professionals, and executive team to ensure unified service delivery

Qualifications & Experience

• Diploma in any discipline
• Familiarity with regulatory requirements, PDPA, and documentation standards
• Proficient in healthcare IT systems (e.g. EMR, scheduling tools) and Microsoft Office
• Strong communicator with good presentation skills and results driven
• Prior experience in clinics or former flight attendants with strong service, communication, and operational coordination skills are highly desirable
• Willing to be AED/CPR trained in cases of a medical emergency
• Passion and interest for preventive healthcare, lifestyle medicine and longevity medicine are highly desirable
• Deep alignment with our purpose and values

Why Join Us

This is a career-defining opportunity to shape the future of longevity medicine while working alongside world-class clinicians and technologists. You will contribute to initiatives that directly lead to extending human healthspan while establishing Singapore as the global hub for longevity innovation.

At Morrow, you will not only help define operational excellence but also build the culture, rhythm, and future of preventive interventions. You won't just be joining a team. You will be co-creating tomorrow.

Morrow Health Pte Ltd is an equal opportunity employer committed to building a diverse and inclusive team.